Facilities Supervisor - Domestic and Linen Services

NHS; Sunderland; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in healthcare is seeking a passionate Domestic Supervisor to lead Soft FM staff in delivering high-quality facilities services. This role is crucial for ensuring efficient operations across various sites, supporting patient care, and maintaining high standards of service. With a commitment to employee development, the company offers comprehensive training and a positive work environment. If you thrive in a dynamic setting and are dedicated to excellence, this opportunity is perfect for you.

Benefits

Fitness Centre

Cycle-to-work scheme

Childcare support

Qualifications

• GCSEs including Maths and English are essential.
• NVQ Level 3 or equivalent in support services is preferred.

Responsibilities

• Manage Soft FM staff for efficient service delivery.
• Supervise and prioritize work for optimal resource use.
• Collaborate with clinical site managers and teams.

Skills

Microsoft Word

Microsoft Excel

Organizational Skills

Time Management

Teamwork

Independent Work

Knowledge of Hospital Support Services

Education

GCSEs or equivalent

NVQ Level 3 or equivalent

Job description

Facilities Supervisor - Domestic and Linen Services

City Hospitals Independent Commercial Enterprises Ltd (CHoICE)

CHoICE Facilities Services are seeking a passionate, hardworking, reliable individual to join our team as a Domestic Supervisor.

The role offers an exciting opportunity for motivated, flexible, task-focused individuals with excellent communication skills. We encourage and support our employees to progress within CHoICE and provide full training on the job.

If you are ambitious, caring, a team player, and committed to delivering high standards of service, we would like to hear from YOU!

As a Domestic Supervisor, you will be responsible for the day-to-day management of Soft FM staff to provide efficient and effective facilities services across all wards and departments within CHoICE-operated sites, supporting the delivery of excellent patient care and ensuring the service responds to operational demands.

CHoICE Facilities Services work together to:

1. Deliver high-quality, safe, cost-effective services for people, patients, and stakeholders.
2. Attract and retain employees who are proud to recommend our services.
3. Deliver a wide range of high-quality, compliant Facilities Management, Procurement, and Pharmacy Services.

We provide a variety of services, including Domestic Services across South Tyneside and Sunderland NHS Foundation Trust sites. Join our friendly, organized, and positive working environment by applying for the role of Domestic Supervisor.

Main duties of the job

The post holder will be responsible for:

• Managing Soft FM staff to ensure efficient service delivery across CHoICE sites, supporting patient care, and responding to operational needs.
• Supervising and prioritizing work, directing staff to optimize resource use.
• Collaborating with Facilities Management, clinical site managers, and out-of-hours teams to prioritize operational requirements.
• Working a rotary shift pattern covering 7 days a week from 0600 to 2200 hours.
• Assisting department heads in managing staff duties and performance within Soft FM.
• Contributing to the development and delivery of Soft FM services.
• Supervising service staff, ensuring proper training, and aligning services with customer needs.

Shift Pattern

Working hours are Monday to Sunday, on a 5-day roster between 0600 and 2200 hours.

Note: This advert may close earlier than the stated closing date due to application volume.

About us

Please add your telephone number to your application form for quick contact if needed.

CHoICE, a wholly owned subsidiary of South Tyneside & Sunderland NHS Foundation Trust (STSFT), has been trading since 2014. Based at Sunderland Royal Hospital, we provide Facilities Management, Procurement, and Outpatient Pharmacy services, employing around 650 staff in various roles.

Our values: Commitment, Care, and Compassion guide us in providing safe, secure, and comfortable facilities for patients, staff, and visitors. We offer flexible working options, including part-time roles, and benefits like a Fitness Centre, cycle-to-work scheme, and childcare support.

We welcome applications from all backgrounds, including under-represented groups.

Note: We will not accept applications generated by AI.

Job responsibilities

Refer to the attached job description for full duties.

The post holder will oversee the Domestic & Linen Teams, ensuring efficient, high-quality cleaning and hygiene services.

Person Specification

Physical Skills

• Moving and Handling
• Sitting at workstations as needed

Skills and Knowledge

• Proficiency in Microsoft Word and Excel
• Good organizational and time management skills
• Ability to prioritize workloads
• Ability to work independently and as part of a team
• Knowledge of Hospital Support Services

Qualifications

• GCSEs or equivalent (including Maths and English)
• NVQ Level 3 or equivalent, or substantial support service experience
• Willingness to pursue relevant qualifications like ILM Level 2/Advanced Apprenticeship
• Health and safety awareness
• Current driving license

Experience

• Experience in support services
• Supervisory experience through formal training or secondment
• Experience in healthcare settings
• Experience operating electronic management systems

Disclosure and Barring Service Check

This role requires a DBS check due to the nature of the work.

Employer name

City Hospitals Independent Commercial Enterprises Ltd (CHoICE)