Regional In-flight Retail Operations Executive

Jet2.com Limited; England; Hybrid; GBP 40,000 - 65,000; Full time

Benefits offered by this job

Hybrid working

26 days holiday + Bank Holidays

Flight and holiday discounts

Car allowance

On-call allowance

Profit share scheme

Job summary

Jet2.com Limited is seeking a Regional Inflight Retail Operations Executive to oversee planning, communication and organisation of all operational and logistical activity to ensure flights are fully catered and provisioned, maximising onboard sales and delivering a great customer experience.

Based in the South of England with flexibility to be based at any UK airport base, the role requires travel to multiple bases, hybrid working, and potential for on-call duties.

Qualifications

• Ideally, an individual who has worked in this role in another airline and has specific experience of airline catering and logistics; as a minimum requirement, must have a strong airline operational background in Ground Services, Catering, In-Flight Retail or Cabin Services/Cabin Crew.
• A self-starter, who can work unsupervised and is used to working remotely.
• A problem solver – tenacious and willing/able to make sound operational decisions quickly.

Responsibilities

• Liaise with Operations teams and Gate Gourmet/other service providers to ensure all flights fully catered and provisioned, in line with business and customer requirements
• In the case of programme disruption, plan, communicate and organise the necessary action to minimise any customer or operational impact
• On Call – to cover 1 week in 5 (0830 MON – 0830 MON 24/7)- On call allowance provided.
• Travel required – covering a number a UK bases with weekly face to face visits to catering units and crew rooms – Car Allowance provided.

Skills

Airline operations

Logistics

Problem solving

Remote work

Job description

We’re looking for a new Regional Inflight Retail Operations Executive who’ll manage the planning, communication and organisation of all operational and logistical activity to ensure that all flights are fully catered and provisioned - to deliver a great customer experience, to maximise sales revenues on-board, to simplify the IFR service execution for cabin crew and to satisfy all flight safety/health and safety requirements. Own relationships with local Gate Gourmet Unit Managers (LMP service provider) and Regional and local Base Managers.

Due to growth in our Operations across Airport bases in the South we are keen to appoint someone in the South of England, but we are open to considering candidates from across the UK. The role could be based from any one of our 14 Airport bases in the UK.

As our Regional Inflight Retail Operations Executive, you’ll have access to a wide range of benefits including:

• Access to a generous discretionary profit share scheme
• Hybrid working (we’re in the office 2 days per week)
• 26 days holiday (plus Bank Holidays)
• Colleague discounts on Jet2.com flights and Jet2holidays packages
• Car allowance
• On-call allowance

At Jet2.com and Jet2holidays we’re working together to deliver an amazing journey, literally! We work together to really drive forward a ‘Customer First’ ethos, creating unforgettable package holidays and flights. We couldn’t do it without our wonderful people.

What you’ll be doing:

Day to Day Operational Management:

• Liaise with Operations teams and Gate Gourmet/other service providers to ensure all flights fully catered and provisioned, in line with business and customer requirements
• In the case of programme disruption, plan, communicate and organise the necessary action to minimise any customer or operational impact
• On Call – to cover 1 week in 5 (0830 MON – 0830 MON 24/7)- On call allowance provided.
• Travel required – covering a number a UK bases with weekly face to face visits to catering units and crew rooms – Car Allowance provided.

What you’ll have:

• Ideally, an individual who has worked in this role in another airline and has specific experience of airline catering and logistics; as a minimum requirement, must have a strong airline operational background in Ground Services, Catering, In-Flight Retail or Cabin Services/Cabin Crew.
• A self-starter, who can work unsupervised and is used to working remotely.
• A problem solver – tenacious and willing/able to make sound operational decisions quickly.

Join us as we redefine travel experiences and create memories for millions of passengers. At Jet2.com and Jet2holidays, your potential has no limits.