Inflight Service Representative (EJMEFL)

NetJets IP, LLC; Greater London; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

Executive Jet Management (Europe) Limited in London seeks an Inflight Service Representative to ensure a superb passenger experience from boarding to disembarkation. You will act as the link between passengers and flight crew, delivering outstanding service on every flight.

You should have 2-4 years of experience, strong communication, a customer-focused attitude, and the ability to adapt to fast-changing environments while maintaining safety and professionalism.

Qualifications

• 2-4 years of experience in inflight service or a similar role.
• Provide exceptional onboard passenger service and feedback to crew and related departments.
• Ensure cabin cleanliness and restocking between flights to prepare for next flights.

Responsibilities

• Provide optimum levels of comfort and service to passengers, through ready and efficient assistance and courtesy, guaranteeing the delivery of an exceptional customer service and providing relevant feedback to the Commander and related company departments;
• Form the link between the passengers and the flight crew, whenever requested by the Commander, in order to ensure a high level of service;
• Check catering and other onboard non safety related equipment and immediately report deficiencies to the Commander, in order to ensure that the aircraft is in perfect condition;
• Report any condition or event that might endanger the safety of the flight;
• Ensure proper cleaning of the aeroplane’s cabin and re-stocking (if possible) between flights to guarantee that aircraft is properly prepared for next flights;

Skills

Communication

Costumer Focus

Innovation

Results Orientation

People Focus

Technical Expertise

Job description

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Title: Inflight Service Representative (EJMEFL)

Company: Executive Jet Management (Europe) Limited

Area of Interest: Crewmembers

Location: London, GB, W8 5EH

Purpose of Position

Provide an optimum level and service to passengers and form the link between the passengers and the flight crew while on board, in order to guarantee a personalised customer service with superior quality standards and professionalism from boarding to disembarking.

Tasks and Responsibilities

• Provide optimum levels of comfort and service to passengers, through ready and efficient assistance and courtesy, guaranteeing the delivery of an exceptional customer service and providing relevant feedback to the Commander and related company departments;
• Form the link between the passengers and the flight crew, whenever requested by the Commander, in order to ensure a high level of service;
• Check catering and other onboard non safety related equipment and immediately report deficiencies to the Commander, in order to ensure that the aircraft is in perfect condition;
• Report any condition or event that might endanger the safety of the flight;
• Ensure proper cleaning of the aeroplane’s cabin and re-stocking (if possible) between flights to guarantee that aircraft is properly prepared for next flights;

Years of Experience

2-4 years of experience

Core Competencies

Service-Oriented

Strives For Positive Results

Knowledge, Skills, Abilities and Other (KSAOs)

• Communication (Conveying information and ideas through a variety of media to individuals or groups in a coherent manner that builds commitment, forges effective relationships and helps the audience understand, retain the message. Listening in order to understand, clarify and anticipate needs) – level 2
• Costumer Focus (Meeting internal and external customer needs, demonstrating the commitment to serve all customers in a manner that ensures a great experience every time. One’s actions develop and sustain productive customer relationships) – level 2
• Innovation (Generating innovative solutions, challenging accepted thinking in a constructive manner thereby ensuring continuous improvement in everything we do. Ability to adapt to fast-changing environments) – level 2
• Results Orientation (Achieving results by seeking solutions which are safety oriented, customer focused, financially sound and meet stakeholder needs) – level 1
• People Focus (Recognizing that the diversity of our people makes a difference. Developing and using collaborative relationships to facilitate the achievement of results always ensuring trust, respect, consistency and fairness. Developing our staff to its full potential) – level 2
• Technical Expertise (Exhibiting and understanding the technical requirements for his/her position and is capable of using the breadth and depth of knowledge to achieve business goals and objectives) – level 2