Energy Customer Change & Continuous Improvement Lead

EXL; Manchester; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Retirement plan

Professional development opportunities

Employee stock purchase plan

Cashback card benefits

Job summary

A global data company based in Manchester is seeking a Customer, Change and Continuous Improvement Manager. This role focuses on enhancing stakeholder experiences in the energy sector by managing service improvements and leading change initiatives. Candidates should possess strong project management skills and over 7 years of relevant experience in customer service and continuous improvement, particularly in smart metering. The position offers a competitive salary and benefits, with a commitment to equality and inclusion.

Qualifications

• 7+ years in customer service, change leadership, or continuous improvement roles.
• Experience in the energy sector, particularly smart metering operations.
• Knowledge of UK energy regulations and Smart Meter technologies.

Responsibilities

• Enhance stakeholder experience and manage service improvements.
• Lead change management programs using project management methodologies.
• Analyze service desk data to identify continuous improvement opportunities.

Skills

Stakeholder management

Data analysis

Project management

Continuous improvement

Communication

Education

Bachelor’s degree in Business Management or relevant field

Tools

Excel

Power BI

Job description

A global data company based in Manchester is seeking a Customer, Change and Continuous Improvement Manager. This role focuses on enhancing stakeholder experiences in the energy sector by managing service improvements and leading change initiatives. Candidates should possess strong project management skills and over 7 years of relevant experience in customer service and continuous improvement, particularly in smart metering. The position offers a competitive salary and benefits, with a commitment to equality and inclusion.