Industrial Customer Care Advisor (Horley) - Free Parking

Confidential; Horley; Vor Ort; GBP 30.000 - 31.000; Vollzeit

Benefits dieser Stelle

Free parking

25 days holiday

Zusammenfassung

Confidential in Horley seeks a Customer Care Advisor to handle customer queries by phone and email within the Industrial / Manufacturing sector. You will log enquiries, investigate issues, and coordinate with internal teams to resolve queries promptly while maintaining professional communication.

The role offers a permanent position based in Horley, with a 8:30am–5:30pm schedule, 25 days of holiday plus statutory holidays, and free parking near Gatwick.

Qualifikationen

• Experience handling customer enquiries by phone and email.
• Ability to communicate clearly and provide practical information to customers.
• Confidence recording customer details and updating enquiry records accurately.
• Ability to investigate queries and follow actions through to completion.
• Experience working with colleagues to resolve customer issues.
• A well-organised approach to managing several customer contacts at once.

Aufgaben

• Respond to customer enquiries by phone and email, providing clear and helpful information.
• Log customer queries accurately and keep records up to date for effective follow-up.
• Investigate customer issues and provide timely updates through to resolution.
• Work with relevant internal teams to gather information and resolve queries efficiently.
• Manage customer communications in a professional and consistent manner.
• Identify recurring customer concerns and share relevant feedback with the wider team.
• Maintain accurate customer details to support reliable service and communication.

Kenntnisse

Phone & email support

Clear communication

Record accurate enquiries

Investigate & resolve

Team collaboration

Multi-tasking

Jobbeschreibung

Confidential in Horley seeks a Customer Care Advisor to handle customer queries by phone and email within the Industrial / Manufacturing sector. You will log enquiries, investigate issues, and coordinate with internal teams to resolve queries promptly while maintaining professional communication.

The role offers a permanent position based in Horley, with a 8:30am–5:30pm schedule, 25 days of holiday plus statutory holidays, and free parking near Gatwick.