Independent Living Officer — Flexible Housing & Wellbeing

Rochdale Boroughwide Housing; Rochdale; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Mileage allowance

30 days annual leave

Bank holidays

Pension scheme

Flexible smart working

Healthcare cashback

Employee Assistance Programme

Volunteer days

Family-friendly policies

Job summary

Rochdale Boroughwide Housing seeks an Independent Living Officer to support customers in independent living schemes. You will respond to alarms, coordinate interventions, assist with tech, and conduct safety checks to safeguard residents.

Join a dedicated team focused on promoting independence, inclusion, and wellbeing while working with partners to achieve positive outcomes for customers.

Qualifications

• Experience with customers, especially vulnerable individuals in housing/care.
• Excellent communication and interpersonal skills.
• Strong IT skills and good record-keeping.
• Ability to manage a varied workload and stay organised.
• Capability in safeguarding and risk management.
• Experience handling rent arrears and tenancy matters.
• Ability to remain calm in challenging situations.
• Willingness to undertake First Aid/CPR training.

Responsibilities

• Respond to alarm calls and coordinate appropriate support.
• Support residents with assistive tech and maintain records.
• Perform safety and compliance checks (fire, damp, etc.).
• Report faults and liaise with contractors.
• Manage lettings process including viewings and sign-ups.
• Assist with rent arrears and income collection.
• Conduct housing management assessments and reviews.
• Identify safeguarding issues and take action.
• Promote scheme security and resident wellbeing.
• Develop social and wellbeing activities to boost independence.
• Collaborate with internal teams and external partners.
• Mentor new team members when needed.

Skills

Strong communication

Interpersonal skills

IT skills

Organisation

Problem solving

Mediation

Negotiation

First Aid/CPR

Full driving licence

Job description

Rochdale Boroughwide Housing seeks an Independent Living Officer to support customers in independent living schemes. You will respond to alarms, coordinate interventions, assist with tech, and conduct safety checks to safeguard residents.

Join a dedicated team focused on promoting independence, inclusion, and wellbeing while working with partners to achieve positive outcomes for customers.