Independent Living Officer

THE GLOUCESTER CHARITIES TRUST; Gloucester; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

28 days holiday inclusive of Bank Hols

Birthday bonus

Quarterly incentive bonus

Reward and recognition scheme

Long service awards

Save As You Earn Scheme

Free onsite parking

Use of work vehicles

Supportive and friendly working环境

Job summary

Gloucester Charities Trust is seeking a compassionate Independent Living Officer to join our Housing Team. You will split time between our city centre office and four sheltered schemes, helping residents to live independently, sustain their tenancies and stay safe.

The role covers housing management, resident welfare visits, welfare checks, rent accounts and liaison with partners. Essential requirements include experience in housing, good communication and IT skills, a valid driving licence and

Qualifications

• Experience in housing, sheltered housing or tenancy support.
• Excellent communication and organisational skills.
• Proficiency with IT systems and maintaining accurate records.
• Ability to work independently and manage a varied workload.
• Commitment to safeguarding, confidentiality and professional boundaries.

Responsibilities

• Support residents to live independently and sustain tenancies.
• Carry out resident welfare visits and wellbeing checks.
• Complete resident inductions and license-related administration.
• Monitor resident wellbeing and liaise with external agencies, relatives and professionals where appropriate.
• Identify and report maintenance issues, health and safety concerns and property risks.
• Promote resident engagement and participation in activities and community events.
• Assist in resolving neighbour disputes and maintaining harmonious communities.
• Maintain accurate records and ensure compliance with Trust policies and procedures.
• Respond appropriately to emergency alarm calls and resident emergencies when on duty.
• Contribute to the ongoing development of the Trust’s housing services.
• Monitor rent accounts, identify and manage rent arrears, and take appropriate action in accordance with Trust procedures.
• Investigate and address anti-social behaviour, nuisance and license-related issues to maintain a safe and harmonious living environment for residents

Skills

Housing experience

Sheltered housing

Tenancy support

Social care

Communication skills

Organisational skills

IT proficiency

Record keeping

Independent working

Empathy

Safeguarding

Confidentiality

Professional boundaries

Job description

Independent Living Officer – £14.50 per hour 35 hours per week

Website Gloucester Charities Trust

Independent Living Officer

£14.50 per hour – 35 hours per week (with flexibility to work across four weekdays) (no weekend working)

Location: Gloucester City Centre (Head Office) and four sheltered housing schemes across Gloucester (GL1)

Make a Difference Every Day

Gloucester Charities Trust is seeking a compassionate, organised and proactive Independent Living Officer to join our Housing Team.

This is an exciting opportunity to work within a small, friendly organisation where you can make a genuine difference to the lives of older people. You will play a key role in supporting residents to live independently, sustain their tenancy, and enjoy a safe and welcoming community environment.

As an Independent Living Officer, you will divide your time between our Gloucester city centre office and regular visits to our four sheltered housing schemes across Gloucester. No two days are the same, and the role offers a rewarding mix of housing management, resident support, tenancy sustainment and community engagement.

About the role

Working closely with the Trust Housing Manager, you will:

• Support older residents to live independently and maintain their tenancies.
• Carry out resident welfare visits and wellbeing checks.
• Complete resident inductions and license-related administration.
• Monitor resident wellbeing and liaise with external agencies, relatives and professionals where appropriate.
• Identify and report maintenance issues, health and safety concerns and property risks.
• Promote resident engagement and encourage participation in activities and community events.
• Assist in resolving neighbour disputes and maintaining harmonious communities.
• Maintain accurate records and ensure compliance with Trust policies and procedures.
• Respond appropriately to emergency alarm calls and resident emergencies when on duty.
• Contribute to the ongoing development of the Trust’s housing services.
• Monitor rent accounts, identify and manage rent arrears, and take appropriate action in accordance with Trust procedures.
• Investigate and address anti-social behaviour, nuisance and license-related issues to maintain a safe and harmonious living environment for residents

We do not provide sponsored employment.

About You

We are looking for someone who:

• Has experience working in housing, sheltered housing, retirement living, tenancy support, social care or a related field.
• Can build positive professional relationships with residents, families and agencies.
• Has excellent communication and organisational skills.
• Is confident using IT systems and maintaining accurate records.
• Can work independently and manage a varied workload.
• Demonstrates empathy, professionalism and sound judgement.
• Understands the importance of safeguarding, confidentiality and professional boundaries.
• Shares our commitment to dignity, respect and providing excellent services for older people.
• Essential Information
• 35 hours per week
• Permanent position
• Enhanced DBS check required
• Full, clean driving licence required
• Daily travel between schemes across Gloucester
• Applicants must have the right to work in the UK
• We are unable to provide employment sponsorship

Why Join Gloucester Charities Trust?

At GCT, we value our employees and actively promote a positive work/life balance. Alongside the opportunity to make a real difference, we offer:

• 35 hours per week, with the option to work your contractual hours across four weekdays
• 28 days holiday inclusive of Bank Holidays pro rata
• Birthday bonus
• Quarterly workforce incentive bonus
• Reward and recognition scheme
• Long service awards
• Save As You Earn Scheme
• Free onsite parking
• Use of work vehicles during working hours
• Supportive and friendly working environment

Join Us

If you are passionate about supporting older people, creating thriving communities and delivering high-quality housing services, we would love to hear from you.

Gloucester Charities Trust is committed to safeguarding and promoting the welfare of older people. All successful applicants will be subject to an Enhanced DBS check and satisfactory references.

There is no closing date for this post. Interviews will be agreed with applicants.