Independent EAP Counsellor (Windsor, UK)

Telus; Windsor; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Flexible working

Job summary

TELUS Health is seeking a qualified mental health professional to join our flexible, patient-centered team in the United Kingdom. You will manage online referrals, provide brief, solution-focused counselling (3-12 sessions), and support clients dealing with workplace and personal challenges.

Applicants should have accredited qualifications and ongoing supervision. You will collaborate with our Provider Services team, ensuring robust documentation and adherence to data protection standards.

Qualifications

• Accreditation with a recognised body (BACP/UKCP/COSCA/BPS/NCS/BABCP) or equivalent.
• Diploma-level qualification with 3+ years post-qualification experience and 450+ counselling hours.
• Experience with short-term, solution-focused therapy is preferred but not mandatory.
• Regular clinical supervision should be in place and professional indemnity coverage maintained.

Responsibilities

• Manage online referrals with prompt response times.
• Provide short-term, solution-focused counselling (3-12 sessions).
• Connect with diverse clients facing workplace and personal challenges.
• Maintain comprehensive case documentation and feedback.
• Collaborate with Provider Services on risk management.

Skills

Short-term counselling

Solution-focused approach

Case management

IT proficiency

Education

BACP/UKCP/COSCA accreditation

Diploma-level qualification

Tools

Microsoft Office

Job description

Are you a qualified mental health professional looking to make a meaningful impact while enjoying flexible working arrangements?

Why Choose TELUS Health?

• Comprehensive Support - Thorough induction training with dedicated Team Managers
• Professional Growth - Diverse case exposure and enhanced short-term counselling expertise
• Flexibility - Full control over referral acceptance and scheduling
• Technology - Access to our intuitive Provider Hub platform
• Community - Strong peer relationships and ongoing management support
• Development - Regular audit feedback and free CPD Learning Line events
• Insights - Customer satisfaction data to inform your practice

What You'll Do:

• Manage online referrals with prompt response times
• Provide short-term, solution-focused counselling (3-12 sessions)
• Connect with diverse clients facing varied workplace and personal challenges
• Maintain comprehensive case documentation and feedback
• Collaborate with our Provider Services team on risk management

Qualifications

• Accreditation: BACP/UKCP/COSCA/BPS/NCS/BABCP or equivalent
• Alternative: Diploma-level qualification + 3 years post-qualification experience + 450+ counselling hours
• Approach: Experience in short-term, solution-focused therapeutic models
• Supervision: Regular professional clinical supervision arrangements should be in place
• Insurance: Professional indemnity (minimum £1,000,000)
• Compliance: ICO registration as Data Controller

Ideal Experience:

• Previous EAP experience preferred but not essential
• Assessment and support planning expertise
• Short-term counselling interventions with workplace focus
• Understanding of organizational dynamics and work-life challenges
• Knowledge of local therapeutic resources and referral pathways
• IT proficiency (Microsoft Office, email, online systems)