Counsellor EAP Required: Hybrid/Glasgow, Scotland

WhereToTalk; Glasgow; Hybrid; GBP 30,000 - 40,000; Part time

Benefits offered by this job

Induction training programme

Financial assistance for supervision

Health scheme

24/7 on-call staff support

Job summary

WhereToTalk in Glasgow is looking for a qualified Counsellor or Psychotherapist for a part-time EAP role. Join a dynamic team dedicated to providing essential support to clients facing personal and work-related challenges.

Responsibilities include conducting assessments, managing a caseload, and delivering counselling through various platforms. The role offers hybrid working options and comprehensive training.

Enjoy competitive benefits including 22 days leave, bank holidays, and continuous professional development support.

Qualifications

• Professional qualifications in counselling or psychotherapy.
• Experience in EAP or telephone counselling is advantageous but not mandatory.
• Strong clinical assessment skills are required.

Responsibilities

• Conduct initial clinical assessments and triage clients.
• Carry out risk assessments and manage a caseload of clients.
• Deliver support via booked appointments and in-the-moment support.

Skills

Professional qualifications as a Counsellor/Psychotherapist (L4 and above)

EAP/Telephone Counselling experience

Good IT skills

Strong clinical background

Time management skills

Excellent communication skills

Education

BACP/COSCA registered status

Tools

Microsoft Office suite

Job description

Counsellor EAP Required: Hybrid/Glasgow, Scotland

Hybrid – Clinical – Part time

Are you interested in joining a dynamic team that provides the best possible care to patients, clients and service users? We are looking for fully qualified Counsellors and Psychotherapists to join our Employee Assistant Programme (EAP) Clinical Team on a part‑time basis, based in‑office at our HQ in Glasgow.

About the role

Our EAP Counsellors help employees resolve personal and work‑related issues that may be affecting their health and wellbeing. Our EAP services include short‑term confidential counselling, manager support, critical incident and trauma support, legal and financial advice, and referrals to specialist psychological services such as CBT and EMDR.

Responsibilities

As a fully qualified Counsellor or Psychotherapist, your working day will include but not be limited to:

• Carrying out initial clinical assessments and triaging client needs, directing individuals to appropriate clinical pathways. This will involve delivering support across the pathway via booked assessment appointments, in‑the‑moment support, or booked single sessions, conducted by telephone and/or video consultation.
• Carrying out Risk Assessments and following the Safeguarding and Risk Protocol process.
• Managing a caseload of clients requiring structured counselling, which will depend on your contractual hours, as well as the needs of the service.

Shift Patterns

We have a range of hours/shifts and can consider permanent weekend shifts, if preferable to you, for a work/life balance (our current vacancies are for 3 or 4 shifts per week).

Shift Pattern 1

• 1 Day shift – office
• 1 Middle Shift
• 1 Late shift

Plus 1 “awake” shift per month – (midnight to 6am)

Shift Pattern 2

• 1 Day shift – office
• 1 Middle shift
• 1 Late shift

Plus 1 weekend, either a Sat or Sun – (12pm‑8pm) per month and a “sleeping” shift, per month (10pm‑8am) dependent on business need

Shift Pattern 3

• 1 Day shift – office
• 1 middle shift

Key Skills and Experience

• Professional qualifications as a Counsellor/Psychotherapist (L4 and above in Counselling) with BACP/COSCA (or similar) registered status.
• Previous EAP/Telephone Counselling or time‑limited assessment experience, ideally in a corporate environment. While it is advantageous, it is not mandatory, as comprehensive training will be provided.
• Good IT skills with good working knowledge of Microsoft Office suite.
• A strong clinical background, with excellent assessment skills.
• An ability to make sound clinical decisions, whilst holding boundaries.
• Your abilities as a team‑player with excellent time management, clinical, communication and organisation skills.
• An ability to be cognisant of clients and the service whilst working under pressure.
• An ability to work within a busy environment.

What we offer

• A full induction training programme, which will be undertaken via Microsoft Teams.
• An opportunity to work as part of an experienced Clinical Team who are passionate in their field, supportive, diverse and dynamic.
• 22 days leave (or pro rata equivalent).
• Bank Holidays and your birthday off as leave.
• Financial assistance for Supervision.
• Regular 1‑2‑1s with your line Manager.
• 24/7 on‑call staff support.
• Health Scheme and access to our Employee Assistance Programme.