Independent EAP Counsellor (St. Helens, UK)

Telus; St Helens; Remote; GBP 55,000 - 83,000; Part time

Job summary

Telus Health is seeking qualified mental health professionals to deliver short-term, solution-focused counselling with flexible working arrangements and full control over referrals and scheduling. This role supports workplace and personal challenges across diverse client groups.

You will manage online referrals, maintain comprehensive case documentation, and collaborate with our Provider Services team on risk management.

Qualifications

• Accreditation: BACP/UKCP/COSCA/BPS/NCS/BABCP or equivalent.
• Alternative: Diploma-level qualification + 3 years post-qualification experience + 450+ counselling hours
• Approach: Experience in short-term, solution-focused therapeutic models.
• Supervision: Regular professional clinical supervision arrangements should be in place
• Insurance: Professional indemnity (minimum £1,000,000)
• Compliance: ICO registration as Data Controller

Responsibilities

• Manage online referrals with prompt response times
• Provide short-term, solution-focused counselling (3-12 sessions)
• Connect with diverse clients facing varied workplace and personal challenges
• Maintain comprehensive case documentation and feedback
• Collaborate with our Provider Services team on risk management

Skills

Solution-focused counselling

Diverse client work

IT proficiency

Education

BACP/UKCP/COSCA/BPS/NCS/BABCP accreditation

Diploma-level qualification + 3 years post-qualification experience + 450 hours

Tools

Microsoft Office

Online systems

Job description

Are you a qualified mental health professional looking to make a meaningful impact while enjoying flexible working arrangements?

Why Choose TELUS Health?

• Comprehensive Support - Thorough induction training with dedicated Team Managers
• Professional Growth - Diverse case exposure and enhanced short-term counselling expertise
• Flexibility - Full control over referral acceptance and scheduling
• Technology - Access to our intuitive Provider Hub platform
• Community - Strong peer relationships and ongoing management support
• Development - Regular audit feedback and free CPD Learning Line events
• Insights - Customer satisfaction data to inform your practice

What You'll Do:

• Manage online referrals with prompt response times
• Provide short-term, solution-focused counselling (3-12 sessions)
• Connect with diverse clients facing varied workplace and personal challenges
• Maintain comprehensive case documentation and feedback
• Collaborate with our Provider Services team on risk management

Qualifications

• Accreditation: BACP/UKCP/COSCA/BPS/NCS/BABCP or equivalent
• Alternative: Diploma-level qualification + 3 years post-qualification experience + 450+ counselling hours
• Approach: Experience in short-term, solution-focused therapeutic models
• Supervision: Regular professional clinical supervision arrangements should be in place
• Insurance: Professional indemnity (minimum £1,000,000)
• Compliance: ICO registration as Data Controller

Ideal Experience:

• Previous EAP experience preferred but not essential
• Assessment and support planning expertise
• Short-term counselling interventions with workplace focus
• Understanding of organizational dynamics and work-life challenges
• Knowledge of local therapeutic resources and referral pathways
• IT proficiency (Microsoft Office, email, online systems)