Helpline Counsellor

Portfolio Group (Canada); Manchester, Nottingham; Presencial; GBP 30.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

5 days holiday

Birthday leave

Private medical insurance

Pension plan

Life insurance

CPD funding

Season ticket loan

BACP membership paid

Free onsite gym

Profit sharing

Descripción de la vacante

Portfolio Group is recruiting a Wellbeing Counsellor to join the 24/7 helpline team in Manchester. You will provide immediate emotional support, conduct clinical assessments, and signpost as needed, with structured telephone/video counselling contributing toward BACP accreditation.

The role requires a Diploma level 4 in Counselling, at least 150 counselling hours, and 12 months post-qualification experience, along with BACP membership and strong MS Office skills.

Formación

• Minimum diploma level 4 in Counselling.
• Minimum of 150 counselling hours.
• 12 months post-qualification experience.
• Registered member of the BACP or equivalent.
• High level of computer literacy (MS Office, Word, Excel and PowerPoint).

Responsabilidades

• Providing an efficient and effective telephone counselling service to all callers.
• Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk.
• Providing “In the moment support” to callers, adopting a Solution Focused approach and achieving a one call resolution.

Conocimientos

Diploma level 4 in Counselling

150 counselling hours

12 months post-qualification

BACP registration

MS Office proficiency

Educación

Diploma level 4 in Counselling

Herramientas

MS Office

Word

Excel

PowerPoint

Descripción del empleo

Wellbeing Counsellor

£30,000-33,000 FTE
Onsite

Are you a qualified counsellor looking for a company that will invest in your development and career progression?

Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team.

This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times ‘Best Places to Work’ organisation as an EAP Counsellor.

Job Overview

Providing immediate emotional support and guidance to callers on the 24/7 helpline – completing clinical assessments and signposting appropriately. The role also includes structured telephone/ video counselling clients – hour can be counted towards BACP accreditation.

Day to Day Responsibilities:

• Providing an efficient and effective telephone counselling service to all callers
• Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk
• Providing “In the moment support” to callers, adopting a Solution Focused approach and achieving a one call resolution

Requirements:

• Minimum diploma level 4 in Counselling & minimum of 150 counselling hours
• 12 months post qualification experience
• Registered member of the BACP or equivalent
• High level of computer literacy (MS Office, Word, Excel and PowerPoint)

Employee Benefits:

• 5 days’ holiday, plus bank holidays
• Day off on your birthday
• Holidays increase after 2- and 5-years’ service
• Cash plan for you (and your children, if any)
• Private medical insurance after 5 years’ service
• Pension Plan and Life Insurance
• Support with revalidation and CPD
• Funding support with training and development 11. Holiday season bonus after 3 years’ service
• Profit share scheme
• Season ticket loan scheme after 6 months and successful completion of probationary period
• Paid membership to BACP upon successful completion of probationary period (or equivalent accrediting body)
• Free 24/7 onsite gym with regular group classes

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INDHA

The Portfolio Group are acting on behalf of our client in recruiting for this position.