Independent Digital Service Assessor & Assurance Lead

Department for Work and Pensions (DWP); Lancashire; Presencial; GBP 45.000 - 65.000; Jornada completa

Descripción de la vacante

Department for Work and Pensions (DWP) invites applications for a Digital Service Assessor in its Service Standard Assessment and Assurance Team. You will lead independent, evidence-based assessments to ensure services are accessible, sustainable, secure, and focused on user needs.

Working with multidisciplinary specialists and senior stakeholders, you will chair conversations, manage disagreement, and translate findings into clear outcomes that drive service improvement and governance

Formación

• Experience planning and conducting independent reviews across complex digital services and programmes.
• Ability to evaluate evidence and assess compliance with the Government Service Standard.
• Strong analytical and communication skills to report findings and recommendations.
• Capability to chair discussions and manage disagreement with senior stakeholders.

Responsabilidades

• Provide quality assurance and independent review by planning and conducting independent reviews across complex digital services and programmes.
• Lead assessments from preparation to outcome with a supportive environment for service teams.
• Apply analytical skills to evaluate evidence and make impartial, evidence-based recommendations.
• Communicate assessment findings clearly to service teams, senior stakeholders and governance forums.
• Plan and organise assessment activity, manage priorities and deadlines, producing clear reports and recommendations.
• Support teams to strengthen evidence and improve outcomes for users.

Conocimientos

Evidence-based assessments

Stakeholder management

Analytical thinking

Decision making

Communication

Educación

NCFE Level 5 Diploma in Service Standard Assessor Accreditation

Descripción del empleo

Department for Work and Pensions (DWP) invites applications for a Digital Service Assessor in its Service Standard Assessment and Assurance Team. You will lead independent, evidence-based assessments to ensure services are accessible, sustainable, secure, and focused on user needs.

Working with multidisciplinary specialists and senior stakeholders, you will chair conversations, manage disagreement, and translate findings into clear outcomes that drive service improvement and governance