Digital Service Assessor — Lead Evidence‑Based Service Assurance

Government Recruitment Service; Greater London; On-site; GBP 45,000 - 47,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

Government Recruitment Service is hiring a Digital Service Assessor to support the Government Service Standard within DWP. You will lead independent, evidence-based assessments to ensure services are accessible, secure and user-centered.

Working with multidisciplinary teams and senior stakeholders, you will evaluate complex evidence, manage discussions, and produce clear outcomes that help service teams improve governance and delivery.

Responsibilities

• Provide quality assurance by planning and conducting independent reviews, assessments, audits or other assurance activity across complex digital services and programmes.
• Lead assessments from preparation to outcome, creating a supportive environment in which service teams can present evidence and respond to constructive challenge.
• Apply strong analytical skills and sound judgement to evaluate complex or incomplete evidence, determine how effectively services meet the Government Service Standard, and make impartial, evidence-based decisions and recommendations.
• Communicate, influence and challenge constructively by leading structured discussions, bringing together different professional perspectives, managing disagreement and making difficult decisions when required.
• Plan and organise assessment activity, managing competing priorities and deadlines while producing clear, concise reports and recommendations that support progression through the service lifecycle.
• Act as a trusted critical friend, building effective relationships and providing practical advice before and after assessment so teams can strengthen their evidence, address risks and improve outcomes for users.
• Apply strategic awareness by aligning assessment activity with wider organisational priorities, recognising emerging issues and trends, and sharing knowledge to support the diverse needs of stakeholders.
• Champion quality and capability by delivering guidance or learning sessions, sharing good practice and helping colleagues embed the Service Standard throughout delivery.
• Build an influential network across DWP, Arm’s Length Bodies and the wider cross-government assessor community, learning from different services and contributing to the continuous improvement of assurance methods.
• Learning and development: You will be supported to build your knowledge of the Government Service Standard and develop your assessment practice. Subject to eligibility, programme availability and business need, you may have the opportunity to join the assessor accreditation programme and work towards the Level 5 Diploma in Service Standard Assessor Accreditation, certificated by NCFE, an Ofqual-regulated awarding organisation. Reasonable adjustments and accessible learning support will be available throughout the programme where required, so participants can engage fully with the learning and assessment activities.

Job description

Government Recruitment Service is hiring a Digital Service Assessor to support the Government Service Standard within DWP. You will lead independent, evidence-based assessments to ensure services are accessible, secure and user-centered.

Working with multidisciplinary teams and senior stakeholders, you will evaluate complex evidence, manage discussions, and produce clear outcomes that help service teams improve governance and delivery.