Digital Service Assessor | Hybrid, Pension + Impact

DWP Digital; Sheffield; Hybrid; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Flexible working hours

Hybrid working model

Civil service pension with 28.97%

Volunteer time off

Job summary

DWP Digital is seeking a Digital Service Assessor to help ensure digital services meet user needs and are ready to succeed. You will lead independent, evidence‑based assessments of complex digital services, review evidence, explore risks and provide constructive challenge to support better decision‑making.

Working with multidisciplinary teams across DWP, you will identify strengths, risks and opportunities for improvement, providing assurance that services are user‑centred, accessible, secure

Qualifications

• Experience planning and conducting independent reviews, assessments, audits or other assurance activity.
• Strong analytical skills and sound judgement evaluating complex or incomplete evidence.
• Strong communication and influencing skills leading structured discussions and challenging stakeholders.

Responsibilities

• Lead independent, evidence‑based assessments of complex digital services.
• Review evidence, explore risks and provide constructive challenge to support better decision‑making.
• Identify strengths, risks and opportunities for improvement across DWP's digital landscape.

Skills

Independent reviews

Evidence-based decisions

Analytical thinking

Stakeholder influencing

Job description

DWP Digital is seeking a Digital Service Assessor to help ensure digital services meet user needs and are ready to succeed. You will lead independent, evidence‑based assessments of complex digital services, review evidence, explore risks and provide constructive challenge to support better decision‑making.

Working with multidisciplinary teams across DWP, you will identify strengths, risks and opportunities for improvement, providing assurance that services are user‑centred, accessible, secure