Digital Service Assessor - Hybrid, Impactful Assurance

DWP Digital; Leeds; Hybrid; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Flexible working hours

Volunteer time off

I Can Be Me in DWP

Discounts and savings

Interest-free travel loans

Sports and social activities

Professional development

Job summary

DWP Digital, part of the UK government, seeks a Service Assessor to help shape high-quality digital services for millions of users. You will lead independent, evidence-based assessments, review evidence, explore risks and provide constructive challenge to support better decision-making.

This role offers hybrid working, flexible hours and a generous benefits package, including a civil service pension with employer contributions.

Qualifications

• Experience planning and conducting independent reviews, assessments, audits or other assurance activity.
• Experience evaluating complex or incomplete evidence and making impartial, evidence-based decisions.
• Strong communication and influencing skills with experience leading structured discussions and challenging stakeholders.

Responsibilities

• Lead independent, evidence-based assessments of complex digital services.
• Review evidence, explore risks, ask insightful questions and provide constructive challenge to support better decision-making.
• Identify strengths, risks and opportunities for improvement across DWP's digital services.
• Shape decisions on services to improve outcomes for users.

Skills

Independent reviews

Analytical reasoning

Stakeholder communication

Job description

DWP Digital, part of the UK government, seeks a Service Assessor to help shape high-quality digital services for millions of users. You will lead independent, evidence-based assessments, review evidence, explore risks and provide constructive challenge to support better decision-making.

This role offers hybrid working, flexible hours and a generous benefits package, including a civil service pension with employer contributions.