Digital Service Assessor: Lead Quality & Governance

Department for Work and Pensions (DWP); Manchester; On-site; GBP 42,000 - 66,000; Full time

Job summary

Department for Work and Pensions (DWP) seeks a Digital Service Assessor to lead independent, evidence-based assessments ensuring services are accessible, sustainable and secure. You will work with multidisciplinary specialists and senior stakeholders, bringing together complex evidence to support governance decisions.

The role offers exposure to DWP's digital portfolio, with opportunities to join assessor accreditation and develop leadership, decision-making and communication skills in a

Qualifications

• Strong analytical skills to evaluate complex evidence and make impartial recommendations.
• Experience coordinating with multidisciplinary teams and senior stakeholders.
• Ability to plan assessments, document findings and support service improvements.

Responsibilities

• Provide independent quality assurance through planning and conducting reviews across complex digital services.
• Lead assessments from preparation to outcome, facilitating constructive challenge.
• Communicate findings clearly to service teams, governance forums and stakeholders.

Skills

Analytical thinking

Stakeholder management

Evidence-based assessment

Governance

Communication

Job description

Department for Work and Pensions (DWP) seeks a Digital Service Assessor to lead independent, evidence-based assessments ensuring services are accessible, sustainable and secure. You will work with multidisciplinary specialists and senior stakeholders, bringing together complex evidence to support governance decisions.

The role offers exposure to DWP's digital portfolio, with opportunities to join assessor accreditation and develop leadership, decision-making and communication skills in a