Digital Service Assessor: Evidence-Driven Assurance Leader

Department for Work and Pensions (DWP); Leeds; On-site; GBP 40,000 - 60,000; Full time

Job summary

Department for Work and Pensions (DWP) in Leeds seeks a Digital Service Assessor to lead independent, evidence-based assessments of digital services, working with multidisciplinary teams and senior stakeholders to ensure accessibility, security and user-centered design.

You will chair discussions, evaluate evidence and communicate outcomes to support governance decisions and service improvement within the Government Service Standard framework.

Qualifications

• Experience leading independent assessments of digital services
• Ability to evaluate evidence and determine compliance with the Government Service Standard
• Strong communication and stakeholder engagement skills

Responsibilities

• Provide quality assurance and independent review by planning and conducting reviews across complex digital services and programmes.
• Lead assessments from preparation to outcome, guiding service teams and handling constructive challenge.
• Apply analytical skills to evaluate complex or incomplete evidence and make evidence-based recommendations.
• Communicate assessment findings clearly to service teams, senior stakeholders and governance forums.
• Plan and organise assessment activity, manage priorities and deadlines, and produce clear reports and recommendations.
• Act as a trusted critical friend, building relationships and offering practical guidance before and after assessments.
• Apply strategic awareness by aligning assessment activity with wider organisational priorities and emerging issues.
• Champion quality by delivering guidance and sharing best practice across the team.
• Build an influential network across DWP and cross-government assessor community, contributing to continuous improvement of assurance methods.
• Learning and development: opportunities to advance knowledge of the Government Service Standard and assessor accreditation.

Skills

Analytical skills

Evidence-based assessments

Stakeholder management

Decision making

Communication

Job description

Department for Work and Pensions (DWP) in Leeds seeks a Digital Service Assessor to lead independent, evidence-based assessments of digital services, working with multidisciplinary teams and senior stakeholders to ensure accessibility, security and user-centered design.

You will chair discussions, evaluate evidence and communicate outcomes to support governance decisions and service improvement within the Government Service Standard framework.