Income Officer

Niyaa People; Coventry; Hybrid; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Hybrid working

Temporary contract

Competitive hourly rate

Job summary

Niyaa People is seeking an experienced Income Officer in Coventry on a temporary basis. The role focuses on managing rent accounts, reducing arrears, and supporting residents in financial difficulty within a hybrid working environment.

Candidate should have experience in income collection, rent arrears, and housing management, with strong communication and IT skills. Travel to visits may be required as part of the role.

Qualifications

• Experience in income collection and rent arrears within housing.
• Understanding of housing legislation, policies and procedures.
• Excellent communication and negotiation skills.
• Ability to manage a caseload to deadlines.
• Proactive approach to preventing and recovering arrears.
• Strong IT and administrative skills.
• Confident handling difficult conversations.

Responsibilities

• Manage rent arrears and take appropriate recovery action.
• Monitor rent accounts and identify potential issues early.
• Work with residents to establish affordable repayment plans.
• Provide advice and support to residents in financial difficulty.
• Take action in line with policies and legislation.
• Liaise with internal teams and external agencies as needed.
• Prepare cases for further recovery action, including potential legal steps.
• Maintain accurate records and well-documented casework.
• Attend home visits or appointments as required.
• Provide a professional and customer-focused service.

Skills

Rent arrears

Income collection

Housing management

Negotiation

Administration

Tools

Microsoft Office

Case management software

Job description

We are currently recruiting for an experienced Income Officer to join a well-established housing provider in Coventry on a temporary basis.

This is an excellent opportunity for someone with experience in income collection, rent arrears and housing management who is looking for a hybrid role within a supportive and professional environment.

As an Income Officer, you will be responsible for managing a portfolio of rent accounts and working proactively with residents to maximise income collection and minimise arrears.

Your responsibilities of an Income Officer will include:

• Managing rent arrears and taking appropriate recovery action.
• Monitoring rent accounts and identifying potential issues at an early stage.
• Working with residents to establish affordable repayment arrangements.
• Providing advice and support to residents experiencing financial difficulties.
• Taking appropriate action in line with relevant policies, procedures and legislation.
• Liaising with internal teams and external agencies where appropriate.
• Preparing cases for further recovery action, including legal proceedings where necessary.
• Maintaining accurate records and ensuring casework is fully documented.
• Visiting residents in their homes or attending appointments when required.
• Providing a professional and customer-focused service at all times.

We are looking for someone who has previous experience in an Income Officer, Rent Recovery, Arrears Officer or similar housing-related role.

You will ideally have:

• Experience managing rent arrears and income collection within a housing environment.
• A good understanding of housing legislation, policies and procedures.
• Excellent communication and negotiation skills.
• The ability to manage a caseload effectively and work to deadlines.
• A proactive approach to preventing and recovering arrears.
• Strong administrative and IT skills.
• The confidence to deal with challenging conversations and situations professionally.
• A full UK driving licence and access to a vehicle, as travel and customer visits may be required.

What's on Offer?

• Temporary contract with a reputable housing provider.
• Hybrid working arrangement.
• Competitive hourly rate.
• Opportunity to work within an established housing team.
• Support from your recruitment consultant throughout the assignment.
• Potential for further opportunities within the housing sector.