Income Officer

Community Housing; Kidderminster; On-site; GBP 24,000 - 32,000; Full time

Job summary

A leading housing organization in Kidderminster is seeking a proactive Income Officer to manage rent accounts and provide financial inclusion advice. The ideal candidate will possess strong knowledge of welfare benefits and experience in income recovery within a social housing environment. The role involves liaising with internal teams and external agencies to maximize income and support customers with welfare benefits. Join a supportive team focused on making positive community impacts.

Qualifications

• Strong knowledge of welfare benefits and money advice.
• Excellent communication, negotiation, and influencing skills.
• Experience in income recovery within a social housing environment.

Responsibilities

• Monitor and manage the debt recovery process across all tenure types.
• Liaise with Housing Benefit teams to resolve entitlement queries.
• Promote and develop a rent-paying culture across the organisation.

Skills

Knowledge of welfare benefits

Communication skills

Negotiation skills

Analytical skills

Data analysis & prioritisation

Driver's licence

Job description

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This range is provided by Community Housing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Income Officer

Are you passionate about helping customers sustain their tenancies and promoting a rent-first culture? We’re looking for a proactive Income Officer to join our Housing Services team.

In this role, you’ll manage rent accounts, take appropriate action to recover arrears, and provide financial inclusion advice to customers. You’ll work closely with internal teams and external agencies to maximise income, support customers with welfare benefits, and ensure compliance with housing legislation. Your work will make a real difference in helping customers maintain their homes and financial stability.

Key Responsibilities

• Monitor and manage the debt recovery process across all tenure types.
• Take timely and effective action to recover rent arrears, former tenancy arrears, service charges, and recharges.
• Liaise with Housing Benefit teams and the Department for Work and Pensions to resolve entitlement queries and minimise overpayments.
• Provide advice and signposting to maximise customer income, including referrals to Money Advice services.
• Prepare and present cases for court, attend hearings, and manage the eviction process when necessary.
• Promote and develop a rent-paying culture across the organisation.
• Maintain accurate records using CX/CRM and ensure compliance with Pre-Court Protocols.

What We’re Looking For

• Strong knowledge of welfare benefits and money advice.
• Excellent communication, negotiation, and influencing skills.
• Experience in income recovery within a social housing environment.
• Practical knowledge of housing legislation and court processes.
• Ability to analyse data, prioritise workload, and work on your own initiative.
• A full UK driving licence and access to a vehicle insured for business purposes.

This is a fantastic opportunity to be part of a supportive team that values respect, collaboration, and making a positive impact in our communities.

If you feel you would be the right person for this role, apply now!

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Seniority level

Associate

Employment type

Full-time

Job function

Public Relations
Non-profit Organizations