Income Officer

Sovereign Network Group; Newbury; On-site; GBP 25,000 - 30,000; Full time

Job summary

Sovereign Network Group is seeking an Income Officer for the Customer Accounts team in Newbury. This 6-month fixed-term role requires you to work at least two days in the office and travel to customers.

You will negotiate payment arrangements, provide welfare benefits guidance, and prepare applications for court. You may visit customers at home and attend hearings as required, supporting a proactive, confidential approach.

Qualifications

• Experience in social housing, home ownership, or private rented sector.
• Knowledge of welfare benefits and benefit rights.
• Excellent customer service skills and professional communication.

Responsibilities

• Deliver a comprehensive rent and service charge collection service across the region.
• Monitor customer accounts for all tenancies and action end-to-end processes.
• Engage with external agencies including local authorities when needed.
• Manage evictions as required.

Job description

We have an opportunity for an Income officer to join our Customer Accounts team in Newbury.

This is a 6 month fixed term role where you will be working at least two days in the office.

The role:

As an Income Officer you'll carry out a range of tasks including negotiating payment arrangements with customers, providing welfare benefit and money advice and preparing applications for court.

You'll be on standby to visit customers in their home as well as occasionally attending court hearings.

Your responsibilities will include:

• Delivering a comprehensive rent & service charge collection service across the region
• Monitoring customer accounts for all tenures
• Managing end to end processes
• Engaging with external agencies including local authorities when needed
• Managing evictions

To be successful in this role you'll need:

• Knowledge and experience of either social housing, home ownership or the private rented sector
• A working knowledge of welfare benefits
• Excellent customer service skills
• Experience in income management or debt recovery/collection is advantageous, but not essential
• To be a self-starter with a proactive approach and possess the ability to work without close supervision
• To have effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload.

As you'll need to travel in this role, having a car and full driving licence is essential.