Income Maximisation & Welfare Advice Advisor

The City of Edinburgh Council; City of Edinburgh; On-site; GBP 30,000 - 34,000; Full time

Benefits offered by this job

On the job training

Job summary

The City of Edinburgh Council is seeking an Advice Line Adviser to join the Household Support & Advice Team. You will be the first point of contact for residents, providing initial advice on benefits, debt and welfare rights and assessing whether specialist intervention is needed.

We value care and clear communication, with on-the-job training and opportunities for ongoing professional development. A knowledge of UK and Scottish benefit systems is helpful, and flexibility to work with a diverse

Qualifications

• Knowledge of UK and Scottish benefits is helpful.
• Experience advising on debt and welfare rights is desirable.
• Excellent verbal and written communication required.

Responsibilities

• Provide initial advice on benefits, debt and welfare rights.
• Assess if further specialist intervention is required and refer appropriately.

Skills

Verbal communication

Written communication

Organisation

Customer service

Job description

The City of Edinburgh Council is seeking an Advice Line Adviser to join the Household Support & Advice Team. You will be the first point of contact for residents, providing initial advice on benefits, debt and welfare rights and assessing whether specialist intervention is needed.

We value care and clear communication, with on-the-job training and opportunities for ongoing professional development. A knowledge of UK and Scottish benefit systems is helpful, and flexibility to work with a diverse