Advice Line Advisor (Household Support & Advice Team) - Customer Hub

The City of Edinburgh Council; City of Edinburgh; On-site; GBP 30,000 - 34,000; Full time

Benefits offered by this job

On the job training

Job summary

The City of Edinburgh Council is seeking an Advice Line Adviser to join the Household Support & Advice Team. You will be the first point of contact for residents, providing initial advice on benefits, debt and welfare rights and assessing whether specialist intervention is needed.

We value care and clear communication, with on-the-job training and opportunities for ongoing professional development. A knowledge of UK and Scottish benefit systems is helpful, and flexibility to work with a diverse

Qualifications

• Knowledge of UK and Scottish benefits is helpful.
• Experience advising on debt and welfare rights is desirable.
• Excellent verbal and written communication required.

Responsibilities

• Provide initial advice on benefits, debt and welfare rights.
• Assess if further specialist intervention is required and refer appropriately.

Skills

Verbal communication

Written communication

Organisation

Customer service

Job description

Advice Line Adviser – Household Support & Advice Team
Customer Hub

Salary: £30,188 - £34,452
Hours: 36 per week, 52 weeks per year

An exciting opportunity has arisen for an Advice Line Advisors to join the Household Support and Advice service.

Contributing to the council’s prevention and early intervention approaches to addressing poverty and homelessness, you will be part of a wider service area seeking to develop, deliver, and improve integrated services to individuals and households. Being part of a front-door, access Team, you will often be the first point of contact a citizen has with Household Support and Advice provision. You will be responsible for providing initial advice and guidance on benefits, debt and welfare rights, and assessing if more specialist intervention is required.

You will be a multi-tasker, have good organisational skills, and someone who can communicate with a broad range of individuals and groups, verbally and in writing.

Some knowledge of the UK and Scottish benefit systems, debt and welfare rights advice, homelessness and housing would be an advantage. A passion for helping people, an attitude of care and compassion and wanting the best for those who are vulnerable, along with good verbal and written communication, is essential. On job training will be provided. We value continuous professional development so a commitment to your on-going learning and development is expected.

If you are looking for a new challenge and want to be part of unique and innovative approaches to delivering integrated Income Maximisation, Money Advice and Housing Support provision to address poverty and homelessness, this could be the role for you.

The preferred candidate will be required to undertake a Disclosure Scotland application.

We are committed to a diverse and inclusive workforce where everyone feels valued and able to be their best. We particularly encourage applications from women for senior roles, as well as people from minority ethnic backgrounds, people with disabilities or neurodivergent people, care experienced people, carers and LGBT+ people across all levels of the organisation, all of whom are currently underrepresented. All applicants will be considered fairly based on skills and experience. Disabled and care experienced applicants who meet the minimum job criteria will be guaranteed an interview.

Find out more about our commitment to equalities https://www.edinburgh.gov.uk/work-us/inclusive-edinburgh/4

As part of our goal to improve organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure we're recruiting the best people. We’re interested not only in your skills and experience but also in your approach to work. Therefore, part of our interview process will be anassessment of how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.

You can find out more on Our Behaviours web page Our Behaviours – The City of Edinburgh Council

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.

Happy to talk flexible working.

View Advice Line Adviser – Household Support & Advice Team Job Description

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