Administrator

Citizens Advice Ltd; Matlock; Hybrid; GBP 22,000 - 29,000; Full time

Job summary

Citizens Advice Ltd in Matlock is seeking an highly organized Administrator to provide essential administrative support across the organisation, with a focus on data reporting and client contact.

The role requires strong IT skills, advanced Excel, attention to detail and the ability to manage multiple tasks in a fast-paced environment, with a hybrid working pattern (1 day in the office per week).

Qualifications

• Excellent written and verbal communication skills are essential.
• Strong IT skills, including advanced Microsoft Excel.
• Experience producing reports and management information.
• Excellent attention to detail and organisational skills.
• Experience of the charity or voluntary sector is preferred.

Responsibilities

• Produce reports and management information from the CRM system.
• Maintain accurate records and prepare data to meet funder requirements.
• Direct contact with clients and follow-up survey calls to gather feedback.
• Provide administrative support across services and manage documentation and records.
• Coordinate information and processes, maintain statistics and support managers and HR staff.

Skills

Excellent written and verbal comms

Advanced Microsoft Excel

Experience producing reports

Attention to detail

Charity sector experience

Job description

Location: Matlock (hybrid mix of home and office working 1 day per week minimum)

About the role:

We are looking for a highly organised, proactive Administrator with strong IT skills to join our Administration Team. This is a varied and rewarding role, providing essential administrative support across the organisation while playing a key role in supporting the delivery of our new Crisis and Resilience service.

You will be responsible for:

Producing reports and management information from our CRM system, maintaining accurate records and preparing data in line with funder requirements.

You will also have direct contact with clients, conducting follow-up survey calls to gather feedback and outcomes information.

Your duties will also include providing administrative support across a range of services, managing documentation and digital records, coordinating information and processes, maintaining statistics and reports, and supporting managers, senior leaders and HR colleagues with a variety of administrative tasks.

The role is fast-paced and responsive, requiring flexibility, strong organisational skills and the ability to adapt to changing priorities while working collaboratively with colleagues across the organisation.

Who we are looking for:

The ideal candidates will have:

• Excellent written and verbal communication skills (essential)
• Strong IT skills, including advanced Microsoft Excel skills (essential)
• Experience producing reports and management information (essential)
• Excellent attention to detail and organisational skills (essential)
• Experience of the charity or voluntary sector (preferred)

We’re Disability Confident

Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.