Inclusion & Support Services Manager

Housing Diversity Network; Stockport; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an Inclusion & Support Services Manager to lead Housing Support and Social Inclusion initiatives. This pivotal role requires a strategic thinker with extensive experience in managing services that transform lives. You will oversee performance metrics, drive partnerships, and ensure the delivery of high-quality support to vulnerable individuals. If you are passionate about inclusivity and have the leadership skills to motivate a diverse team, this opportunity offers a chance to make a significant impact in the community.

Qualifications

• Extensive knowledge in Housing Support and Social Inclusion.
• Strong leadership and interpersonal skills with a commitment to diversity.

Responsibilities

• Manage performance and service direction of Housing Support services.
• Lead partnerships with internal and external stakeholders for service delivery.

Skills

Housing Support

Social Inclusion

Safeguarding

Interpersonal Skills

Leadership

Project Management

Communication Skills

Job description

Permanent, Full Time (37 hours per week)

The role of Inclusion & Support Services Manager is a new, exciting, and important position within our SKylight directorate. The post holder will take strategic responsibility for managing a wide range of Housing Support and Social Inclusion services. They will lead all aspects of people management, employee engagement, and customer service excellence in this fast-paced environment.

The responsibilities include overseeing performance and service direction of core Housing Support and Social Inclusion services, driving performance for externally funded contracts, and developing new and existing initiatives aligned with SHG's priorities, key strategic partners, and government initiatives.

The post holder will develop, influence, and establish strong partnerships with internal and external stakeholders, including the VCSFE sector, to benefit customers and promote Stockport Homes, supporting the charitable aims of SKylight.

In this role, you will:

1. Maintain and develop strategic relationships with the Council, VCSFE, and other key partners to deliver high-performing Housing Support and Social Inclusion services.
2. Lead all aspects of organizational delivery related to these initiatives, ensuring alignment with strategic partners.
3. Manage the delivery of effective services that engage customers and contribute to transforming lives.
4. Work in partnership with internal teams and external organizations to deliver quality services for customers with complex needs.
5. Oversee contracts and SLAs across multiple disciplines, monitor KPIs, and report on performance to funders and board members.
6. Manage service area data, including performance metrics and absence management, and ensure income streams are maintained and maximized for value for money.
7. Lead, motivate, and develop a large staff team across multiple sites, empowering them to achieve strategic objectives.
8. Act as the safeguarding champion within the service area.
9. Create an environment where customer feedback influences decision-making and services are shaped by customer participation.
10. Lead the integration of Social Inclusion initiatives across SHG, coordinating forums and representing SHG at relevant GM groups.

Our ideal candidate will have:

Essential:

• Extensive knowledge and experience in Housing Support, Social Inclusion, and Safeguarding.
• A forward-thinking, positive approach, with strategic coordination, prioritization, and decision-making skills for multiple projects.
• Strong interpersonal skills and credibility to build relationships with senior and operational managers, partners, and commissioners.
• Experience working with vulnerable individuals and groups.
• Ability to represent SHG effectively externally, influencing decision-making.
• Exceptional communication skills, adaptable to different audiences.
• Proven ability to manage multiple projects while considering strategic context.
• Strong leadership skills to guide teams and maximize potential.
• A commitment to inclusivity, equality, and diversity.

We value diversity and aim to reflect the communities we serve, aligning with our 'Be You' approach.

This role is based on SKylight terms and conditions. We encourage applications from all qualified individuals, even if you don't meet every requirement, and welcome reasonable adjustments during the application process. Please contact the People & OD Team at [e-mail].

Apply directly through our careers page; we do not accept applications via third-party websites. Early applications are encouraged as we may close the vacancy early if a suitable candidate is found.

Closing Date: 12th May 2025

Interview Date: 15th May 2025