Inclusion & Support Services Manager

Stockporthomes; Stockport; On-site; GBP 35,000 - 55,000; Full time

Job summary

An exciting opportunity awaits as an Inclusion & Support Services Manager within a forward-thinking organization dedicated to transforming lives in Stockport. This pivotal role involves strategic oversight of Housing Support and Social Inclusion services, ensuring high performance and effective partnerships with internal and external stakeholders. You will lead a diverse team, driving initiatives that empower vulnerable individuals and enhance community well-being. If you are passionate about making a difference and possess strong leadership and interpersonal skills, we encourage you to apply and be part of this impactful mission.

Qualifications

• Extensive knowledge and experience in Housing Support and Social Inclusion.
• Strong leadership skills with a commitment to equality and diversity.

Responsibilities

• Lead and manage Housing Support and Social Inclusion services.
• Develop strategic partnerships with key stakeholders for service delivery.

Skills

Housing Support

Social Inclusion

Safeguarding

Interpersonal Skills

Project Management

Education

Degree in Social Work or Related Field

Relevant Professional Qualifications

Job description

This is a Permanent , Full Time vacancy that will close in 5 days at 23:59 BST .

The Vacancy

Permanent, Full Time (37 hours per week)

The role of Inclusion & Support Services Manager is a new, exciting and important role within our SKylight directorate. The role will take strategic responsibility for management of a wide range of Housing Support and Social Inclusion services. The post holder will lead on all aspects of people management, employee engagement and customer service excellence in this fast-paced directorate.

The post holder will be responsible for performance and service direction of core Housing Support and Social Inclusion services in addition to driving performance for externally funded contracts. The post holder will lead, develop and implement new and existing initiatives across the service ensuring activity is aligned to the priorities of SHG, key strategic partners and government initiatives.

The post holder will develop, influence and secure strong partnerships with internal and external stakeholders and the VCSFE sector to benefit customers and promote Stockport Homes while driving forward the aims of the charitable benefit society, SKylight.

In this role, you will:

• Maintain, influence and develop strategic links and relationships with the Council, VCSFE and other key partners to deliver high performing Housing Support and Social Inclusion services.
• Develop and lead all aspects of organisational delivery relating to Housing Support and Social Inclusion initiatives across SHG, ensuring alignment with key strategic partners.
• Lead the delivery of the highly effective Housing Support and Social Inclusion services which engage customers to make positive changes and contribute to Stockport Homes mission to transform lives.
• Work in partnership with internal colleagues and external organisations including the VCSFE sector to deliver quality services for customers with complex needs.
• Lead, manage and monitor the delivery of a variety of contracts and SLA’s in multiple service disciplines being responsible for the performance of a range of KPI’s ensuring successful delivery and reporting to funders and board members.
• Have oversight and responsibility for service area data and information (including performance and absence management) Ensure income streams are maintained, maximised and regularly monitored for value for money.
• Lead, motivate and continually develop a large staff team across multiple sites to enable them to deliver services which support SHG’s objectives while empowering others to make decisions which lead to successful delivery of strategic priorities.
• Act as the safeguarding champion in this service area.
• Develope an environment where customer feedback and participation are at the heart of decision making, involving customers in shaping the services which support them.
• Lead on the integration of Social Inclusion initiatives throughout SHG, developing and coordinating internal forums and representing SHG at appropriate GM groups.

Our ideal candidate will have:

• An extensive knowledge, skills and experience of Housing Support, Social Inclusion and Safeguarding.
• A forward thinking and positive approach and for effective strategic co-ordination, prioritisation and decision making for multiple projects involving internal and external providers demonstrating an ability to manage conflicting priorities.
• Strong interpersonal skills and personal credibility with an ability to quickly gain the confidence of and build relationships with senior and operational managers, partners and commissioners.
• An extensive experience of working with vulnerable individuals and groups.
• An ability to represent SHG effectively at external meetings, influencing decision making through strong interpersonal skills and personal credibility, ensuring the interests of the group are represented.
• Exceptional written, verbal and presentation skills with the ability to adapt your style to engage and persuade a variety of audiences.
• A track record for managing numerous projects simultaneously, whilst always being mindful of the wider strategic landscape.
• Strong leaderships skills and an ability to offer direction and guidance to team leaders and the wider team to reach their maximum potential.
• A commitment to work inclusively and value equality and diversity in the workplace and in provision of services to customers.

The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We’re always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.

This role will be on SKylightterms and conditions.

We understand that if you don'tmeet every requirement, you may be hesitant to apply but westill want to hear from you and encourage you to submit an application detailing your experiences, achievements, and the value you can bring to our team.

If you require any reasonable adjustments to complete your application, please contact the People & OD Team on [e-mail].

Please note that we do not accept applications through third-party websites. To ensure your application is reviewed, please apply directly through our careers page.

We encourage you to apply early! We may close the vacancy sooner if we find the right candidate.

Closing Date: 12th May 2025

Interview Date: 15th May 2025

About Us

Welcome to Stockport Homes Group (SHG), an umbrella organisation for four, socially responsible interdependent companies within the housing sector. What makes us unique is our vision: one where entrepreneurship and commercialisation go hand in hand with social impact.

We are Stockport's largest landlord, managing over 12,000 properties on behalf of Stockport Council and Private Landlords, as well as our own growing portfolio of new build homes.

As builders, landlords, architects and developers we believe in collective responsibility for more affordable housing. Equally, through a commitment to a range of wrap around services we look for ways to improve people's lives: fromadvice and support on health and wellbeing, to employment,educational opportunitiesand help in the home.

All our profit is reinvested within thegroup to maximise opportunities for those who most need our help.

Companies within SHG:

Stockport Homes- Stockport Homes was formed in 2005, to manage housing stock across Stockport on behalf of Stockport Council. As a limited company, we operate as an ALMO which is an ‘Arm’s length management organisation’, so whilst the company is owned by the Council, we operate independently on day-to-day matters and in delivering services to our customers. We are committed to providing quality homes across Stockport and listening to the voice of our customers to continually improve our services.

Three Sixty - Three Sixty delivers innovative, high-quality construction, maintenance and facilities management services across Stockport, Greater Manchester and Cheshire. We are trades people who operate with a friendly, community-led approach. We get the balance right between excellent customer service and service delivery. We take pride in giving back to our local communities and each year we Gift Aid our profits to SKylight to support the work they do to help Stockport and the borough thrive.

Skylight - SKylight is a Charitable Community Benefit Society, established in 2018, dedicated to transforming lives in Stockport. We work closely with local communities to support people into employment, alleviate poverty and enhance digital skills. Our services help individuals live independently while fostering strong community networks, particularly for those facing disadvantages. We are proud to contribute to making Stockport a great place to live and work.

Viaduct Housing Partnership - Formed in 2017, Viaduct is a development partnership between Stockport Homes Group and Stockport Council, focusing on building more affordable homes in Stockport.

SHG is proud to be an award-winning organisation dedicated to transforming the lives and communities of our customers and as a public-private sector fusion, SHG is focused on future growth and excellence - looking for the best people to join the Group to be on this exciting journey.