Inbound Sales Executive

Adore Recruitment Ltd; Southend-on-Sea; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Health Cash Plan

Employee Assistance Programme

Pension

Birthday day off

33 days holiday

Discounted cinema tickets

Staff social events

Job summary

Adore Recruitment Ltd is seeking an Inbound Sales Consultant in Southend-on-Sea to handle inbound calls and recommend travel insurance policies. You will upsell upgrades, hit personal sales targets and maintain customer records. After training, there may be hybrid working options.

The role requires prior sales or contact centre experience, excellent communication skills, and a customer-focused approach to working in a regulated insurance environment.

Qualifications

• Previous sales experience with a track record of success.
• Contact centre experience is desirable; regulated industry experience helps.
• Excellent written and verbal communication; professional telephone manner.

Responsibilities

• Handle inbound sales calls, identify customer needs and recommend travel insurance.
• Upsell optional upgrades to maximise sales and meet targets.
• Maintain accurate customer records and handle sensitive data per data protection.

Skills

Sales experience

Telephone manner

Written communication

Verbal communication

IT skills

Customer focus

Job description

Inbound Sales Consultant

Location: Southend-on-Sea & Romford, Essex

Salary: £25,500 basic + realistic OTE £28,000-£32,000

Training Bonus: £210 per month for the first 6 months

Job Type: Permanent

Hours: 37.5 hours per week

Start Date: 2 November 2026

About the Role

We are looking for motivated Inbound Sales Consultants to join a growing specialist travel insurance business.

You will be responsible for handling inbound customer calls, understanding customers' requirements and providing suitable travel insurance solutions. The role will involve selling travel insurance policies, including cover for customers with pre-existing medical conditions, while identifying opportunities to upsell relevant additional cover.

This is a fantastic opportunity for someone with previous sales or contact centre experience who enjoys working with customers and is motivated by achieving targets.

Key Responsibilities

The successful candidate will handle inbound sales calls from customers looking to purchase travel insurance, identify customer needs and recommend suitable policies. You will upsell relevant optional upgrades to maximise sales opportunities, achieve personal sales and performance targets, manage sensitive customer data in line with data protection requirements, maintain accurate customer records and make outbound calls to new and existing customers when required.

About You

The ideal candidate will have previous sales experience with a proven track record of success. Contact centre experience is desirable, while experience within a regulated industry would be advantageous.

You will have excellent written and verbal communication skills, a professional telephone manner, good listening and IT skills and the ability to work under pressure. A customer-focused approach, flexibility to work a varied shift pattern and a willingness to learn and develop are also important.

Working Hours

This is a 37.5-hour working week on a rolling rota, with shifts provided approximately 6 weeks in advance.

Typical shifts include Monday-Friday 8:30am-5:30pm, 10:00am-6:00pm, and 1 week in 4 from 12:00pm-8:00pm. The role also includes 1 Saturday per month and 1 Sunday per month.

After 6 months of training, there may be the flexibility to work 2-3 days per week from home, if preferred.

Benefits

Benefits include starting at 33 days' holiday, an extra day off for your birthday, a Health Cash Plan, Employee Assistance Programme, Tech Purchase Scheme, Pension, Holiday Buy Scheme and Life Assurance at 4x salary.

You will also receive access to a Christmas Savings Club, discounted cinema tickets, shopping discounts with thousands of high street retailers, Length of Service Awards, a Staff Referral Scheme, Discounted Travel Insurance, a Reward and Recognition Scheme, Personal Development including courses and qualifications, and social events.

There is also potential for hybrid working after 6 months.