Inbound Sales & Service Advisor - Onsite, Uncapped Bonus

Red Dot Search; Larbert; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Staff discounts on broadband, mobile,/

Family and friends deals

Job summary

Red Dot Search in Larbert, Falkirk, is seeking a Customer Service & Sales Advisor for a permanent, full-time on-site role. You will handle inbound calls from customers near contract end, aim to retain business and promote suitable upgrades and products.

The position offers a basic salary of £26,520 with an uncapped bonus, training and ongoing coaching. 40 hours weekly over 5 days, including some weekend/evening shifts.

Qualifications

• Some sales experience within retail, telesales, hospitality or similar roles.
• Comfortable working to sales targets and delivering great customer service.
• Confident with technology and happy using multiple systems.
• Patient, resilient and curious.

Responsibilities

• Handle inbound calls from customers re-contracting, shopping around or considering leaving.
• Ask the right questions to understand customer needs.
• Recommend upgrades/add-ons and turn price discussions into value.
• Work across several systems while prioritising the customer experience.
• Aim to meet sales and customer service targets.

Skills

Sales experience

Customer service

Targets-driven

Tech-savvy

Job description

Red Dot Search in Larbert, Falkirk, is seeking a Customer Service & Sales Advisor for a permanent, full-time on-site role. You will handle inbound calls from customers near contract end, aim to retain business and promote suitable upgrades and products.

The position offers a basic salary of £26,520 with an uncapped bonus, training and ongoing coaching. 40 hours weekly over 5 days, including some weekend/evening shifts.