Customer Service & Sales Advisor (Fixed-Term)

Exertis (UK) Ltd.; England; Remote; GBP 21,000 - 27,000; Full time

Job summary

Certas Energy, the UK's largest independent distributor of fuel and lubricants, is looking for a Customer Sales & Service Advisor to join our team at our office in Cheshire on a fixed-term contract through March 2027. You will deliver outstanding customer experience while applying a consultative sales approach.

Handle inbound inquiries, identify customer needs, recommend products, and contribute to sales targets.

Qualifications

• Proven experience in telephone sales, upselling and cross-selling.
• Strong customer service and communication skills.
• Ability to build rapport and handle objections confidently.
• Target-driven and results-focused approach.
• Excellent organisational and prioritisation skills.

Responsibilities

• Handle inbound customer enquiries via phone, email, webchat and other channels.
• Using a consultative sales approach to identify customer needs and recommend relevant products and services.
• Maximise sales opportunities through cross-selling, upselling and new customer acquisition activities.
• Negotiating within agreed guidelines to improve conversion rates and profitability.
• Supporting fuel and ancillary product sales campaigns and prospecting initiatives.
• Achieving sales, service and performance targets while maintaining a high-quality customer experience.
• Resolving customer complaints efficiently and within agreed service levels.
• Accurately recording customer interactions, quotations, enquiries and sales activity on company systems.

Skills

Telephone sales

Upselling

Cross-selling

Customer service

Communication skills

Rapport building

Objection handling

Target driven

Organisational skills

Prioritisation

Education

GCSE Maths

GCSE English

Job description

Certas Energy, the UK's largest independent distributor of fuel and lubricants, is looking for a Customer Sales & Service Advisor to join our team at our office in Cheshire on a fixed-term contract through March 2027. You will deliver outstanding customer experience while applying a consultative sales approach.

Handle inbound inquiries, identify customer needs, recommend products, and contribute to sales targets.