Inbound Sales Executive

Progresso Search; Andover; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

30 days holiday plus bank holidays

Free on-site parking

Bupa Health Cash Plan and Life Ass

Employee assistance programme

Auto-enrolment pension / SMART Pension

Job summary

Progresso Search is seeking candidates for an inbound sales role based in Andover. The position offers a base salary of £29,300 plus uncapped commission, with an OTE of £40k+ for strong performers. Shifts include early, mid, and a weekly late, with weekend rotation.

The role involves handling inbound inquiries from marketing channels, providing service, and selling services while upholding FCA guidelines and brand standards. A customer-focused, KPI-driven mindset is essential.

Qualifications

• Answer inbound sales calls from customers who enquired through marketing channels.
• Provide brand-friendly service and handle queries in line with FCA regulations.
• Demonstrate empathy and a high standard of customer care while following procedures.

Responsibilities

• Answer inbound sales calls with the objective of setting up sales and answering queries.
• Act as Brand Ambassador and deliver exemplary customer service to all customers.

Skills

Inbound sales

KPI driven

Customer service

Telephone etiquette

MS Office

Tools

MS Office

Job description

Our client is a growing company within the service sector, they are now looking to recruit new members of staff to our Inbound Sales team, working from their office based in Andover.

Base salary £29300 plus uncapped commission (OTE 40k plus for strong candidates)

The company

is a group of Companies that specialises in providing much needed services. They have seen rapid growth over the last few years and now employs nearly 300 staff and growing. Within the inbound team you will be dealing with customers, giving advice and selling their services, this is not a cold calling role and will be receiving inbound calls and requests from interested customers..

Hours

Early shift 8:30 - 4:30, Mid shift 9:15 - 5:15 (Every other week)

1 late a week 12 - 8pm Mon - Thu or on a Fri 10-6pm

Sat 9 - 5pm - Roughly 1 in 4 weeks, Sun 10 - 4pm - Roughly 1 in 7

Summary Duties and Responsibilities of Role:

• To answer inbound sales calls to customers who have enquired through various marketing channels with the objective of answering any queries regarding the plans and setting up sales. Calls are to be answered in line with the Company’s process and FCA regulations.
• To act as a Brand Ambassador for the Company, ensuring that all activity undertaken reflects the company in a positive way and delivers exemplary Customer Service.

Key Skills Required:

• Communication – Possess a professional telephone manner with proven experience in dealing with older customers. Have excellent listening and communication skills to be able to answer customer questions, and deliver outstanding Customer care; being especially aware that some customers may be vulnerable.
• Productivity - Be results driven with the ability to work towards KPI’s set on production, quality and customer service skills.
• Accuracy – Must have the ability to record information in an accurate way and ensure that all processes and procedures are adhered to in a methodical and compliant way.
• IT Skills – computer literacy and knowledge of MS Office.
• Customer Champion – Act in a manner that ensures the Customer receives a positive experience of the Company.

Personal Capabilities :

Proven Track record of:

• Strong telephone sales experience is a must (preferred minimum of 1 year)
• Success within a target driven environment
• Speaking with potentially vulnerable customers
• Delivering excellent Customer Service
• Working in accordance with detailed procedures
• Able to solve problems and identify process improvement
• Flexible approach with the ability to adapt quickly to meet business needs
• Work with flexibility as part of a team.
• Confidently overcome the callers objectives

Personal Attributes:

• Excellent interpersonal, communication and listening skills at all levels
• Able to demonstrate empathy, sensitivity, kindness and patience
• Resilient with a real desire for success and helping others
• Can-do attitude, self-motivated
• High level of attention to detail and accuracy

Benefits

• 30 days holiday plus bank holidays
• A friendly working environment with free on-site parking.
• Bupa Health Cash Plan and Life Assurance, upon successful completion of probation.
• Employee assistance programme, including access to a 24/7 GP service.
• Auto enrollment into Company Pension, or option for SMART Pension.