Inbound Sales Advisor: Consultative Growth Driver

Radius; Crewe; In loco; GBP 21.000 - 26.000; Tempo pieno

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Mental Health First Aiders

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8 years UK Challenge participation

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Descrizione del lavoro

Radius in Crewe, United Kingdom is seeking a motivated inbound sales advisor to be the first point of contact for customers. You will understand needs, explain solutions, and connect customers to the right products or specialist teams across the business.

Success comes from building trust, delivering excellent service, and creating high-quality referrals to fuel growth. You will collaborate with internal teams to ensure a seamless journey from enquiry to handover and consistently hit KPI targets.

Competenze

• 2–3 years' experience in a customer service, inbound sales, contact centre, or customer-facing advisory role.
• Proven ability to identify customer needs and generate referrals, sales opportunities, or commercial outcomes.
• Strong communication and interpersonal skills with the ability to build rapport quickly and effectively.

Mansioni

• Respond promptly to inbound customer enquiries via phone, email, and digital channels, providing a professional and positive customer experience.
• Engage customers in meaningful conversations to understand their needs, circumstances, and objectives.
• Identify opportunities to refer customers to other products, services, or specialist departments across the business.
• Generate high-quality referrals that support business growth and contribute to overall commercial targets.
• Educate customers on available solutions and explain the benefits of relevant services in a clear and engaging manner.
• Build rapport and maintain strong customer relationships to encourage repeat engagement and positive customer outcomes.
• Maintain accurate and detailed records of all customer interactions, referrals, and outcomes within the CRM system.
• Work closely with internal teams to ensure a seamless customer journey from initial enquiry through to referral and handover.
• Meet and exceed referral, activity, and customer service targets and key performance indicators (KPIs).
• Stay up to date with products, services, processes, and industry developments to confidently support customers and identify referral opportunities.

Conoscenze

Customer service experience

Inbound sales

CRM experience

Communication skills

Problem solving

Strumenti

CRM software

Descrizione del lavoro

Radius in Crewe, United Kingdom is seeking a motivated inbound sales advisor to be the first point of contact for customers. You will understand needs, explain solutions, and connect customers to the right products or specialist teams across the business.

Success comes from building trust, delivering excellent service, and creating high-quality referrals to fuel growth. You will collaborate with internal teams to ensure a seamless journey from enquiry to handover and consistently hit KPI targets.