Inbound Sales Advisor: Build Trust & Drive Referrals

Radius; Crewe; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Global Female Health Policy & Female健康

Pregnancy Loss and Fertility Treatment

Endometriosis Friendly Employer (UK)

Women-focused gym & female health

Mental Health First Aiders

Disability Confident CommittedEmployer

Race at Work Charter signatory

Crewe Pride & Cheshire Pride supporter

Payroll giving and matched funding

Job summary

Radius is hiring an inbound sales advisor in Crewe, UK. You will be the first point of contact for inbound inquiries, delivering consultative experiences, identifying needs, and connecting customers with the most suitable products and specialist teams.

The role emphasizes trust-building, high-quality referrals, and driving business growth across multiple departments. Responsibilities include prompt responses across channels, understanding customer objectives, and maintaining detailed CRM records

Qualifications

• 2–3 years' experience in a customer service, inbound sales, contact centre, or customer-facing advisory role.
• Proven ability to identify customer needs and generate referrals, sales opportunities, or commercial outcomes.
• Strong communication and interpersonal skills with the ability to build rapport quickly and effectively.
• Experience using CRM systems and customer management tools.
• Excellent listening and questioning skills with a consultative and customer-focused approach.
• Strong organisational and time management skills, with the ability to manage multiple enquiries effectively.
• Confidence handling customer objections and finding appropriate solutions.
• Ability to work independently and collaboratively within a team environment.
• Results-driven mindset with a focus on achieving referral, customer satisfaction, and performance targets.
• Relevant customer service, sales, or industry-related qualifications are desirable but not essential.

Responsibilities

• Respond promptly to inbound customer enquiries via phone, email, and digital channels, providing a professional and positive customer experience.
• Engage customers in meaningful conversations to understand their needs, circumstances, and objectives.
• Identify opportunities to refer customers to other products, services, or specialist departments across the business.
• Generate high-quality referrals that support business growth and contribute to overall commercial targets.
• Educate customers on available solutions and explain the benefits of relevant services in a clear and engaging manner.
• Build rapport and maintain strong customer relationships to encourage repeat engagement and positive customer outcomes.
• Maintain accurate and detailed records of all customer interactions, referrals, and outcomes within the CRM system.
• Work closely with internal teams to ensure a seamless customer journey from initial enquiry through to referral and handover.
• Meet and exceed referral, activity, and customer service targets and key performance indicators (KPIs).
• Stay up to date with products, services, processes, and industry developments to confidently support customers and identify referral opportunities.

Skills

Inbound sales

Customer service

CRM

Communication

Interpersonal skills

Tools

CRM systems

Job description

Radius is hiring an inbound sales advisor in Crewe, UK. You will be the first point of contact for inbound inquiries, delivering consultative experiences, identifying needs, and connecting customers with the most suitable products and specialist teams.

The role emphasizes trust-building, high-quality referrals, and driving business growth across multiple departments. Responsibilities include prompt responses across channels, understanding customer objectives, and maintaining detailed CRM records