Inbound Sales Administrator

JR United Kingdom; Newcastle upon Tyne; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in Newcastle upon Tyne seeks an Inbound Sales Administrator to link customers with sales managers. This role involves maintaining customer information, processing orders, and providing top-notch service. With a focus on multitasking in a fast-paced setting, candidates must have prior customer service experience and be able to pass a basic DBS check.

Benefits

25 days holiday plus bank holidays

Life insurance

Enhanced maternity/paternity pay

5% pension contributions

Performance-based annual bonus scheme

Qualifications

• Experience in Customer Service or Administration required.
• Must submit a 5-year work history and pass a DBS check.

Responsibilities

• Process customer orders and provide comprehensive information.
• Serve as contact for sales inquiries and maintain customer account details.
• Ensure compliance with export documentation and collaborate with various teams.

Skills

Interpersonal skills

Communication skills

Organizational skills

Multitasking ability

Education

Experience in Customer Service/Administration

Job description

Inbound Sales Administrator

The Inbound Sales Administrator acts as the connecting piece between the customer and the Business Development Managers by processing orders, maintaining customer information, and providing post-sale customer service reports. This role requires multitasking in a fast-paced environment and suits someone who enjoys exceeding customer expectations, both internally and externally.

Due to the known consignor duties, the successful candidate must provide a 5-year work history with confirmation of dates from previous employers. A basic DBS check will also be required for this role.

Requirements:

• Excellent interpersonal and communication skills
• Experience in Customer Service/Administration or similar role
• Team player
• Organized and methodical approach
• Ability to multitask
• Satisfactory basic DBS check

Key Duties & Responsibilities:

• Handle all service-related customer orders, including requests, processing, dispatching, and providing information such as stock availability, delivery dates, and pricing
• Serve as the point of contact for sales inquiries, communicate requests to relevant Business Development Managers or Distributors, and support quotation preparation
• Provide confident customer care
• Respond promptly to sales inquiries
• Maintain up-to-date customer account details in the DSE system
• Prepare export documentation ensuring compliance with Customs & Excise procedures
• Coordinate online store approval requests and monitor subsequent sales orders
• Process credit card payments via online systems
• Collaborate with Production, Quality, Dispatch, and Accounts teams to ensure timely delivery of high-quality products
• Assist in other company areas as needed

Benefits:

• 25 days holiday plus bank holidays
• Life insurance
• Enhanced maternity/paternity pay
• 5% pension contributions
• Performance-based annual bonus scheme