Sales Administrator – Engineering Sector

The Green Energy Advice Bureau; Sunderland; On-site; GBP 24,000 - 28,000; Full time

Job summary

Join a growing team as a Sales Administrator at a leading company in sustainable energy solutions. This role offers you a chance to enhance internal processes while supporting customer satisfaction, with competitive salary and opportunities for professional development.

Benefits

Performance-related commission and bonuses

Prospects for quick progression

Industry-leading training and development programmes

Collaborative work environment with dress-down Fridays

Qualifications

• Experience in energy or engineering would be an advantage.
• Strong administrative knowledge is essential.

Responsibilities

• Manage sales admin procedures for the existing portfolio.
• Ensure CRM information is accurate and up to date.
• Liaise with partners to ascertain information effectively.

Skills

Organisational & planning skills

Customer service

Communication abilities

Problem-solving mindset

Attention to detail

Proficiency with CRM systems

Excel skills

Teamwork

Job description

£24,000 - £28,000 depending on experience

Location: Sunderland

Updated: June 10, 2025

Job Overview

We are delighted to offer an opportunity to join our team as a Sales Administrator within the Engineering Sector. With ambitious growth plans for 2025, this is an exciting time to become part of a team dedicated to driving sustainable energy solutions. This pivotal role will see you at the heart of a newly formed department, where you will be instrumental in managing internal processes to support the day-to-day operation. Your contribution will enhance efficiency and elevate customer satisfaction, supporting the company’s mission of creating a greener future.

What You’ll Get

• A competitive salary of £24,000 – £28,000 depending on experience, plus the opportunity for performance-related commission and bonuses.
• Prospects of progressing quickly within a new venture, with clear and achievable pathways to support your professional development.
• Industry-leading training and development programmes designed to help you excel in your role and beyond.
• A collaborative and dynamic work environment with regular dress-down Fridays to create a relaxed office culture.

Your Mission

Your mission is to take ownership of sales admin procedures for our existing portfolio. You’ll manage a step-by-step process, using your administrative knowledge and organisational skills to move items through the stages. To achieve this, you’ll complete various detail checks, order forms, and submissions. You’ll liaise with internal and external partners to overcome challenges and verify information, ensuring at all times that the CRM is kept up to date and accurate.

With the support of our sales team, you’ll ensure our customers get the most of what our products have to offer. This could include contacting customers about upgrading their existing services, advising them on additional products, or engaging with brand new customers about how we can help them with their sustainability.

You’ll support customers with booking appointments, ensuring they are receiving the right service and scheduling it in our dedicated engineering CRM. You’ll add clear and accurate information to bookings to aid our engineers in the field, whilst supporting them with other ad-hoc needs as required.

As a key player in this new team, you’ll be invited to share your ideas for processes and improvements, helping to shape the department and its successes.

Key Competencies

• Organisational & planning skills with the ability to optimise processes.
• Strong customer service and communication abilities to deliver a seamless experience across teams and clients.
• Problem-solving mindset with adaptability to respond to challenges.
• Exceptional attention to detail in documentation, scheduling, and system updates.
• Proficiency with CRM systems and the ability to utilise data to improve operational efficiency.
• Strong Excel skills for managing and analysing data.
• Collaborative approach with a commitment to teamwork and regulatory compliance best practices.

Energy or Engineering experience would be an advantage.