Inbound Customer Support Advisor — Office-Based, Great Benefits

YTL UK; Bristol; Presencial; GBP 21.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 days holiday

Pension contributions

Buy or sell holiday

Pay increments

Performance bonus

Healthcare coverage

Refer a friend

Life assurance

EV / cycle2work

Family-friendly policies

Community day

Retail discounts

Descripción de la vacante

Pelican is looking for Customer Service Advisers to deliver a first-class experience in our Bristol contact centre, answering 50–60 inbound calls a day regarding water bills. This fast-paced, office-based role offers a supportive environment with daily face-to-face collaboration.

On start, you’ll join our onboarding programme and academy, with a choice of 37 or 40 hours per week and no evenings, Sundays, or Bank Holidays. A rewarding career awaits with clear progression.

Formación

• Excellent communication and rapport-building skills.
• Confident and professional in interactions.
• Reliable with ability to meet targets.

Responsabilidades

• Handle average 50–60 inbound calls daily.
• Be the first point of contact for customers on inquiries about water bills.
• Explain bills, tariffs, and payment arrangements.
• Provide face-to-face support in the office and onboarding.

Conocimientos

Inbound calls

Communication skills

Resilience

Team player

Descripción del empleo

Pelican is looking for Customer Service Advisers to deliver a first-class experience in our Bristol contact centre, answering 50–60 inbound calls a day regarding water bills. This fast-paced, office-based role offers a supportive environment with daily face-to-face collaboration.

On start, you’ll join our onboarding programme and academy, with a choice of 37 or 40 hours per week and no evenings, Sundays, or Bank Holidays. A rewarding career awaits with clear progression.