Social Policy Advisor - Customer Support & Aid Programs

YTL UK; England; Remote; GBP 21,000 - 26,000; Full time

Benefits offered by this job

25 days holiday (rising to 28)

Pension contributions up to 20%

Holiday buy/sell option

Annual pay increments for first 3 yrs

Performance bonus up to 10%

Healthcare package

Refer a friend/family £1000

Life assurance 4x salary

EV/Cycle2work schemes

Family-friendly policies (maternity/pP

Paid community day

Retail cashback & discounts

Job summary

Pelican is seeking a Customer Service Adviser to join the Social Policy team. You will support customers facing difficulties paying water and sewerage charges, using your communication and decision-making skills to assess the best assistance.

You will work with customers and third-party organisations such as the Citizens Advice Bureau to find resolutions that satisfy both customers and business needs in a busy, rewarding environment.

Qualifications

• Excellent verbal and written communication skills.
• Ability to tailor communication to your audience.
• Self-motivated with the ability to make sound decisions using your own initiative.
• Team player who can manage time and prioritise workload.

Responsibilities

• Assess the best way to help customers who are finding it difficult to pay their water and sewerage charges.
• Liaise with customers and third-party organisations (e.g., Citizens Advice Bureau) to find resolutions that satisfy both customers and business needs.
• Provide clear and empathetic guidance to customers throughout the process.

Skills

Excellent communication skills

Decision-making

Team player

Time management

Negotiation

Job description

Pelican is seeking a Customer Service Adviser to join the Social Policy team. You will support customers facing difficulties paying water and sewerage charges, using your communication and decision-making skills to assess the best assistance.

You will work with customers and third-party organisations such as the Citizens Advice Bureau to find resolutions that satisfy both customers and business needs in a busy, rewarding environment.