Inbound Customer Care Specialist (6-Month FTC)

NWF Fuels Ltd; Broughton; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Competitive base pay

6-month FTC

Weekdays shifts

33 days holidays per year

Progression opportunities

Funded training

Job summary

NWF Fuels is seeking an Inbound Customer Service Advisor to join our fast-paced team at the Crewe head office. Initially a 6-month fixed-term contract to support the winter peak, with progression potential across the group.

Your role is to handle inbound queries, assist the sales team by converting quotes to orders, and maintain accurate customer records while delivering excellent service.

Qualifications

• Previous experience in a customer-focused role - telephone based would be advantageous
• Friendly, approachable and confident telephone manner
• Confident negotiation skills when working with customers to convert quotes into orders
• Ability to provide unrivalled customer service and work to SLAs
• Strong interpersonal skills with the ability to build relationships both with customers and internal departments
• Computer literate including Microsoft Office

Responsibilities

• Managing inbound customer queries from first contact through to completion, communicating with internal departments to resolve any issues quickly and to the customer's satisfaction
• Supporting the sales team by converting previous quotes to completed orders
• Dealing with a high volume of customer calls over the peak winter period
• Recording all data accurately into our systems, keeping customer records up to date

Skills

Customer service

Telephone handling

Negotiation

Relationship building

MS Office

Job description

NWF Fuels is seeking an Inbound Customer Service Advisor to join our fast-paced team at the Crewe head office. Initially a 6-month fixed-term contract to support the winter peak, with progression potential across the group.

Your role is to handle inbound queries, assist the sales team by converting quotes to orders, and maintain accurate customer records while delivering excellent service.