Inbound Customer Service Advisor

NWF Fuels Ltd; Broughton; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Competitive base pay

6-month FTC

Weekdays shifts

33 days holidays per year

Progression opportunities

Funded training

Job summary

NWF Fuels is seeking an Inbound Customer Service Advisor to join our fast-paced team at the Crewe head office. Initially a 6-month fixed-term contract to support the winter peak, with progression potential across the group.

Your role is to handle inbound queries, assist the sales team by converting quotes to orders, and maintain accurate customer records while delivering excellent service.

Qualifications

• Previous experience in a customer-focused role - telephone based would be advantageous
• Friendly, approachable and confident telephone manner
• Confident negotiation skills when working with customers to convert quotes into orders
• Ability to provide unrivalled customer service and work to SLAs
• Strong interpersonal skills with the ability to build relationships both with customers and internal departments
• Computer literate including Microsoft Office

Responsibilities

• Managing inbound customer queries from first contact through to completion, communicating with internal departments to resolve any issues quickly and to the customer's satisfaction
• Supporting the sales team by converting previous quotes to completed orders
• Dealing with a high volume of customer calls over the peak winter period
• Recording all data accurately into our systems, keeping customer records up to date

Skills

Customer service

Telephone handling

Negotiation

Relationship building

MS Office

Job description

Inbound Customer Service Advisor

2026-09-21T00:00:00

Location: Lancashire, Lancashire, GB, PR3 5JJ

Application Deadline: 2026-12-21T03:02:11.3

NWF Fuels are recruiting Customer Service Advisor to join our well-established, high performing, fast paced team, based out of our head office in Crewe, initially on a 6 month fixed term contract to support our busy winter peak. Our customers are at the centre of our business and providing the best possible service is paramount.

The Customer Service Advisor is responsible for handling queries through to resolution in a timely manner and supporting the sales function through converting previous quotations into orders.

Why NWF Fuels?

• Monthly Pay: Competitive Base
• Fixed Term Contract: Initially a 6 month contract to support over the winter peak period with opportunity for extension/permanent
• Shifts: Monday to Friday
• Holidays: 33 days per year
• Progression Opportunities:Clear progression pathways across the wider group thatoperates2 otherbusiness'
• Training Opportunities:Funded, accredited courses
• Medicash: Cashback on routine medical expenses such as dental, optical, physiotherapy and more!
• Shopping Discounts:Save with discounts at major retailers like Sainsbury's, Morrisons, Currys, Debenhams and more!
• Travel Savings:Discounts on flights, hotels, and airport parking
• Entertainment Offers:Reduced prices at over 400 cinemas across the UK, including savings on drinks and snacks
• Dining and Lifestyle:Access to deals on restaurants, leisure activities, and other lifestyle services
• Enhanced Policies:Enhanced maternity and paternity leave
• The Usual:Company Pension Scheme, Life Assurance, Cycle to Work Scheme, Employee Assistance Programme including counselling, legal and financial support, Free Refreshments, Free Secure On-Site Parking!

Day to Day Responsibilities

• Managing inbound customer queries from first contact through to completion, communicating with internal departments to resolve any issues quickly and to the customer's satisfaction
• Supporting the sales team by converting previous quotes to completed orders
• Dealing with a high volume of customer calls over the peak winter period
• Recording all data accurately into our systems, keeping customer records up to date

What Will You Bring?

• Previous experience in a customer-focused role - telephone based would be advantageous
• Friendly, approachable and confident telephone manner
• Confident negotiation skills when working with customers to convert quotes into orders
• Ability to provide unrivalled customer service and work to SLAs
• Strong interpersonal skills with the ability to build relationships both with customers and internal departments
• Computer literate including Microsoft Office

Who are NWF Fuels?

NWF Group comprises 3 key businesses: NWF Fuels, NWF Agriculture & Boughey Distribution. Employing over 1,400 colleagues across the group, we encourage and empower our people to progress and move fluidly through the group, meaning the sky really is the limit when you join us!

What makes NWF Fuels different?

Our commitment to the customer and our focus on service is what sets us apart in the market, and our people are the driving force! We supply a range of fuel related products throughout the UK to domestic, agricultural, commercial and retail customers through our modern fleet of over 155 tankers and a strategically located depot network allowing us to service more than 113,000 customers. The business has grown organically and through acquisition, currently standing as the third largest fuel distributor in the UK - we plan to climb higher and want you to be a part of it!

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