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NWF Group; Yeovil; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Monthly pay

Fixed-term 6 months

Mon–Fri shifts

33 days holidays

Training opportunities

Medicash benefits

Shopping discounts

Travel discounts

Entertainment offers

Dining & lifestyle deals

Pension scheme

Life assurance

Cycle to work

Employee assistance

Free refreshments

Free on-site parking

Job summary

NWF Fuels is recruiting a Customer Service Advisor to join our Yeovil office on a 6-month fixed term contract to support our winter peak. You will handle queries from first contact to resolution and assist the sales team by converting quotes into orders.

We value a friendly, professional telephone manner and the ability to manage a high volume of calls. The role offers competitive pay, structured shifts Monday to Friday, and access to beneficial staff perks and career progression within the

Qualifications

• Previous experience in a customer-focused role.
• Friendly, approachable telephone manner.
• Confident negotiation to convert quotes into orders.
• Ability to provide unrivalled customer service and work to SLAs.
• Strong interpersonal skills across departments.

Responsibilities

• Handle inbound customer queries from first contact through to resolution.
• Support the sales team by converting quotes to orders.
• Deal with a high volume of customer calls during the winter peak.
• Record data accurately in our systems and keep customer records up to date.

Skills

Customer service

Telephone support

Negotiation skills

Relationship building

SLA knowledge

Tools

CRM systems

Job description

NWF Fuelsare recruiting Customer Service Advisor to join our well-established, high performing, fast paced team, based out of our

Yeovil office, initially on a 6 month fixed term contract to support our busy winter peak. Our customers are at the centre of our

business and providing the best possible service is paramount. The Customer Service Advisor is responsible for handling queries

through to resolution in a timely manner and supporting the sales function through converting previous quotations into orders.

Why NWF Fuels?

• * Monthly Pay: Competitive Base
• * Fixed Term Contract: Initially a 6 month contract to support over the winter peak
• * Shifts: Monday to Friday
• * Holidays: 33 days per year
• * Progression Opportunities:Clear progression pathways across the wider group thatoperates2 otherbusiness’
• * Training Opportunities:Funded, accredited courses.
• * Medicash:Cashback on routine medical expenses such as dental, optical, physiotherapy and more!
• * Shopping Discounts:Save with discounts at major retailers like Sainsbury’s, Morrisons, Currys, Debenhams and more!
• * Travel Savings:Discounts on flights, hotels, and airport parking.
• * Entertainment Offers:Reduced prices at over 400 cinemas across the UK, including savings on drinks and snacks.
• * Dining and Lifestyle:Access to deals on restaurants, leisure activities, and other lifestyle services.
• * Enhanced Policies:Enhanced maternity and paternity leave.
• * The Usual:Company Pension Scheme, Life Assurance, Cycle to Work Scheme, Employee Assistance Programme including counselling,
• legal and financial support, Free Refreshments, Free Secure On-Site Parking!

Day to Day

• * Managing inbound customer queries from first contact through to completion, communicating with internal departments to resolve any issues quickly and to the customers satisfaction
• * Supporting the sales team by converting previous quotes to completed orders.
• * Dealing with a high volume of customer calls over the peak winter period.
• * Recording all data accurately into our systems keeping customer records up todate.

What Will You Bring?

• * Previousexperience in a customer focused role - telephone based would beadvantageous
• * Friendly,approachableand confident telephone manner
• * Confident negotiation skills when working with customers to convert quotes into orders
• * Ability to provide unrivalled customer service and work to SLA's
• * Strong interpersonal skills with the ability build relationships both with customers and other internal departments

Who are NWF Fuels?

NWF Groupcomprisesof 3 key businesses: NWF Fuels, NWF Agriculture & Boughey Distribution. Employing over 1,400 colleagues across the group, we encourage and empower our people to progress and move fluidly through the group, meaning the sky really is the limit when you join us!

What makes NWF Fuels different?

Our commitment to the customer and our focus on service is what sets us apart in the market, and our people are the driving force! We supply a range of fuel related products throughout the UK to domestic, agricultural,commercialand retail customers through our modern fleet of over 155 tankers and a strategicallylocateddepot network allowing us to service more than 113k customers. The business has grown organically and through acquisition currently standing as the third largest fuel distributor in the UK – we plan to climb higher and want you to be a part of it!