Parts Advisor - Hybrid Working in Motor Trade

Vertu Motors; Lamesley; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days holiday rising to 29 with long

Pension scheme

Hybrid working

Training and progression

Job summary

Vertu Motors is expanding its Parts Contact Centre in Gateshead and seeks an experienced Motor Trade Parts Advisor to serve retail customers. You will handle inbound enquiries, source parts, provide pricing and availability, process orders, and collaborate with Vertu dealerships to deliver outstanding service.

The role offers a basic salary of £30,287, a 43.17 hour week, and hybrid working after probation and knowledge milestones are met, with ongoing training and clear career progression.

Qualifications

• Must have previous Parts Advisor experience within the motor trade.
• Good understanding of vehicle parts and layouts.
• Experience using parts catalogues and stock management systems.

Responsibilities

• Accurately identify and supply the correct parts to meet customer requirements.
• Provide advice on product availability, pricing and suitable alternatives.
• Process customer orders efficiently and accurately.
• Liaise with dealerships across the Vertu network to ensure smooth supply and fulfilment.
• Identify and maximise upselling opportunities.
• Record and report lost sales opportunities.
• Promote current product offers and campaigns.
• Maintain a strong knowledge of parts, accessories, systems and manufacturer updates through ongoing training.

Skills

Parts advisor experience

Customer service

CDK Kerridge DMS

Tools

CDK Kerridge DMS

Job description

Vertu Motors is expanding its Parts Contact Centre in Gateshead and seeks an experienced Motor Trade Parts Advisor to serve retail customers. You will handle inbound enquiries, source parts, provide pricing and availability, process orders, and collaborate with Vertu dealerships to deliver outstanding service.

The role offers a basic salary of £30,287, a 43.17 hour week, and hybrid working after probation and knowledge milestones are met, with ongoing training and clear career progression.