Bookings Centre Specialist – Hybrid + KPI Bonus

Vertu Motors plc; Lamesley; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Hybrid work model

£500 refer a friend bonus

Bonus based on KPI

25 days holiday + bank holidays

Share incentive scheme

Pension

Job summary

Vertu Motors plc in Gateshead is expanding its Contact Centre Bookings Team. This busy role handles inbound calls re services, MOTs, repairs and recalls, and aims to upsell add-ons while meeting KPIs.

The position is full-time, 41 hours weekly, with 2 days per week from home, 09:00-17:30 weekdays and 1 in 4 Saturdays 09:00-13:00. Basic salary £27,097.72 with KPI-driven bonus and various benefits.

Qualifications

• Previous call centre experience is required.
• Confident working towards targets and KPIs.
• Excellent customer service and communication skills.
• Comfortable using systems and handling a high volume of calls.

Responsibilities

• Handle inbound calls from customers booking services, MOTs, repairs and recalls.
• Upsell additional products and services during interactions.
• Work towards KPIs with performance-based bonuses.
• Deliver a professional, efficient and friendly customer experience on every call.

Skills

Call centre experience

Target-driven

Communication skills

CRM systems

Tools

CRM systems

Job description

Vertu Motors plc in Gateshead is expanding its Contact Centre Bookings Team. This busy role handles inbound calls re services, MOTs, repairs and recalls, and aims to upsell add-ons while meeting KPIs.

The position is full-time, 41 hours weekly, with 2 days per week from home, 09:00-17:30 weekdays and 1 in 4 Saturdays 09:00-13:00. Basic salary £27,097.72 with KPI-driven bonus and various benefits.