In-Store Training Leader — Luxury Client Experience

FashionUnited; Greater London; Hybrid; GBP 50,000 - 80,000; Full time

Job summary

Prada Group is seeking an In-Store Training Manager for Selfridges in England, United Kingdom. The role is based in-store with regular on-site presence, leading training initiatives to elevate client experience and product knowledge across the luxury brand portfolio.

You will collaborate with Store Leadership to cascade training content on Brand, Client Journey and Product knowledge, while fostering a self-learning culture and coaching the shop floor to maximize selling skills and clienteling.

Qualifications

• Strong training expertise with ability to develop and progress teams at all levels.
• Strong knowledge of KPIs, especially CRM performance and client engagement.
• Ability to work both independently and in a team environment.
• Excellent communication and interpersonal skills.
• Fluency in English.

Responsibilities

• Plans and cascades training programs aligned with global, local, and store priorities.
• Promotes a culture of shadowing, feedback, and coaching at all store levels.
• Supports Store leadership in team development and performance improvement.
• Ensures effective client journey implementations impacting conversion and clienteling.
• Identifies training needs in line with business priorities and develops action plans.
• Leverages in-store training tools: sessions, coaching, daily briefings, best-practice sharing.
• Collaborates with other retail functions to organize and manage training activities.
• Monitors training content quality, impact, and retention.

Skills

Training management

People management

CRM KPIs

Client engagement

Communication skills

English fluency

Job description

Prada Group is seeking an In-Store Training Manager for Selfridges in England, United Kingdom. The role is based in-store with regular on-site presence, leading training initiatives to elevate client experience and product knowledge across the luxury brand portfolio.

You will collaborate with Store Leadership to cascade training content on Brand, Client Journey and Product knowledge, while fostering a self-learning culture and coaching the shop floor to maximize selling skills and clienteling.