Luxury Store Training Leader

BoF Careers; Greater London; On-site; GBP 42,000 - 68,000; Full time

Job summary

Prada Group is seeking an In-Store Training Manager to support the Store Manager in maximizing store potential and delivering the Prada brand philosophy to clients. The role is based in-store with regular on-site presence, promoting a culture of empathy, warmth, and proactivity in line with Prada Client Experience.

You will plan and cascade training programs, collaborate with retail functions, and lead coaching initiatives to develop the team and enhance performance across selling skills and

Qualifications

• Experience leading training initiatives across large teams.
• Strong people development and coaching skills.
• Knowledge of KPIs with focus on CRM performance and client engagement.
• Excellent communication and interpersonal skills, fluent in English.

Responsibilities

• Plan and cascade training programs aligned with global, local and store priorities.
• Lead a culture of in-store coaching to improve selling skills and client experience.
• Support store leadership in team development and performance improvement.
• Drive in-store training initiatives with active shop-floor presence.
• Ensure training content supports the client journey, conversion and product knowledge.

Skills

Training expertise

People management

KPI & CRM

English fluency

Job description

Prada Group is seeking an In-Store Training Manager to support the Store Manager in maximizing store potential and delivering the Prada brand philosophy to clients. The role is based in-store with regular on-site presence, promoting a culture of empathy, warmth, and proactivity in line with Prada Client Experience.

You will plan and cascade training programs, collaborate with retail functions, and lead coaching initiatives to develop the team and enhance performance across selling skills and