In-Store Training Lead — Luxury Client Experience

Prada Group; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

Prada Group is seeking an In-Store Training Manager in Greater London. You will support the Store Manager by fostering a culture of empathy and performance while promoting the brand's values. Your expertise will help develop team skills and ensure customer engagement through structured training programs.

The ideal candidate will excel in communication, possess strong training skills, and demonstrate a commitment to creating an inclusive work environment. This role necessitates regular on-site presence.

Qualifications

• Strong training expertise enabling team development.
• Effective people management skills across all levels.
• Strong knowledge of KPIs, especially CRM performance.

Responsibilities

• Plans and executes training programs according to priorities.
• Promotes a culture of observation and coaching.
• Supports team development and individual performance.
• Identifies training needs based on business goals.
• Drives in-store training initiatives with active presence.

Skills

Training expertise

People management skills

Communication skills

Fluency in English

Job description

Prada Group is seeking an In-Store Training Manager in Greater London. You will support the Store Manager by fostering a culture of empathy and performance while promoting the brand's values. Your expertise will help develop team skills and ensure customer engagement through structured training programs.

The ideal candidate will excel in communication, possess strong training skills, and demonstrate a commitment to creating an inclusive work environment. This role necessitates regular on-site presence.