Luxury Store Floor Leader & Brand Ambassador

PRADA; Bicester; On-site; GBP 32,000 - 42,000; Full time

Job summary

Prada Group in the United Kingdom is seeking a passionate Brand Ambassador and store leader to communicate the brand’s philosophy and values to the team and clients. You will own your department’s performance, support initiatives, and ensure an exceptional client experience on the shop floor, leading by example to drive sales and market share.

As a motivating manager, you will coach the floor team, foster product knowledge, promote omnichannel engagement, and maintain a client-centric

Qualifications

• Ability to drive departmental performance by exceeding financial and KPI targets.
• Delivering exceptional client service with a strong on-floor presence.
• Prior experience in luxury or premium brands.
• Strong leadership and motivational skills to coach and develop a sales team.
• Ability to adapt to fast-paced environments and maintain energy.
• Effective communication and cross-department collaboration.

Responsibilities

• Drive the Floor Team to exceed financial and KPI targets and maximise sales.
• Develop and implement business plans based on floor performance.
• Be present on the sales floor delivering high-standard client service.
• Foster Omni Channel awareness and use of digital tools with clients.
• Train floor staff on product knowledge and company policies.
• Build client relationships and loyalty through clienteling.
• Identify opportunities to gain new clients and grow department sales.
• Manage customer complaints with positive outcomes.

Skills

Leadership

Customer service

Luxury brand experience

Sales coaching

Fast-paced environment

Communication

Job description

Prada Group in the United Kingdom is seeking a passionate Brand Ambassador and store leader to communicate the brand’s philosophy and values to the team and clients. You will own your department’s performance, support initiatives, and ensure an exceptional client experience on the shop floor, leading by example to drive sales and market share.

As a motivating manager, you will coach the floor team, foster product knowledge, promote omnichannel engagement, and maintain a client-centric