In-Store Tech Analyst: Hands-on IT & EPOS Support

Selfridges; City of Westminster; On-site; GBP 40,000 - 55,000; Full time

Job summary

Selfridges is hiring an In-Store Technology Analyst to resolve hardware and EPOS issues both on-site in our London store and remotely for head office users. The role emphasizes first- and second-line support for PC, Mac, printers, and mobile devices, with a focus on rapid incident resolution and knowledge sharing.

You will work with the Service Delivery teams to maintain a stable end-user compute environment, deploy updates, and ensure effective communication with store staff and regional teams.

Qualifications

• Experience delivering user-focused IT support in retail or office environments.
• Familiarity with Windows/Mac operating systems, Exchange and Outlook.
• Knowledge of device management tools (SCCM/Intune) and remote support concepts.

Responsibilities

• Provide 1st/2nd line support for PC, Mac and store hardware issues.
• Support in-store EPOS systems and mobile devices (iPhone/iPad).
• Collaborate with service delivery teams to resolve incidents efficiently.
• Update users on incident status and maintain documentation.
• Assist in deployment, maintenance, and upgrades of on-site tech.

Skills

Customer-focused communication

Ownership mindset

Analytical skills

Team collaboration

Planning & organisation

Technical communication

Tools

SCCM/Intune

MS Exchange Server

Outlook

Windows 10/11

macOS 10.13+

Ricoh printers

iPhone/iPad support

Video conferencing

Projectors/TV audio systems

Job description

Selfridges is hiring an In-Store Technology Analyst to resolve hardware and EPOS issues both on-site in our London store and remotely for head office users. The role emphasizes first- and second-line support for PC, Mac, printers, and mobile devices, with a focus on rapid incident resolution and knowledge sharing.

You will work with the Service Delivery teams to maintain a stable end-user compute environment, deploy updates, and ensure effective communication with store staff and regional teams.