IT Support Engineer - Retail site, London

A&O IT Group; Greater London; On-site; GBP 36,000 - 48,000; Full time

Job summary

A&O IT Group in London is seeking a Retail IT Support Engineer to ensure smooth operation of store systems, with on-site guidance from SMEs when needed. You will manage POS hardware, software, and ensure timely maintenance to keep tills and scanners functioning.

Based in central London, the role involves occasional visits to other stores, working shifts 8am-4pm or 12pm-8pm, Mon-Fri, with one weekend in three. A background in retail tech support and relevant certifications are advantageous.

Qualifications

• 2-5 years experience in retail support environment.
• Strong communication skills and customer focus.
• Basic knowledge of MS Office and business applications.
• Hands-on knowledge of POS hardware and software.

Responsibilities

• Setting up new POS equipment and maintenance to keep systems functioning.
• Diagnosing POS hardware/software issues and resolving malfunctions.
• Applying software updates and features to ensure compatibility.
• Providing technical assistance to staff and customers in-store.
• Managing spare parts and stock for repairs and maintenance.
• On-site collaboration with store management and IT teams; health checks.

Skills

Strong communication

MS Office proficiency

Customer support

Technical troubleshooting

POS knowledge

Education

A+, MCP, MCSE or equivalent

Tools

POS hardware

Credit card processing systems

MacOS

iOS devices

Job description

As our Retail IT Support Engineer, you will be responsible for ensuring smooth operations of all systems in the retail store with guidance and direction from SME when on site for smart hands.

RESPONSIBILITIES

• Setting up new POS equipment, ensuring proper integration, and performing routine maintenance to keep systems functioning optimally.
• Diagnosing and resolving issues related to POS hardware and software, including malfunctions, connectivity problems, and system failures.
• Applying software updates, installing new features, and ensuring compatibility with existing systems.
• Providing technical assistance to store staff and customers, answering questions, and resolving issues related to retail store operations.
• Managing and maintaining and updated stock or spare parts used as needed for repairs and maintenance.
• Working with store management and IT teams to prioritize maintenance needs and ensure system efficiency.
• Work with other support groups when on site as Smart Hands
• Responsible for conducting health checks at assigned store locations.

CONTRACT AND WORKING HOURS

• Initial fixed term contract through to 31st July 2027
• You will be based in central London, with occasional visits to other London Stores once or twice a month.
• Shift hours 8am-4pm and 12pm-8pm, Mon-Fri. You will also cover one weekend in three, with time off in the week.

TECHNICAL SKILLS:

• Strong understanding of POS hardware and software, including cash registers, scanners, printers, and credit card processing systems.
• Ability to identify, diagnose, and resolve technical issues efficiently.

BUSINESS SKILLS:

• Ability to interact with customers so as to ensure that the service is polite, efficient and responsive
• Highly proactive solution driven approach
• Interpersonal and with the ability to talk about technical items to support team and end user
• Problem solving and root cause analysis

SKILLS, EXPERIENCE AND QUALIFICATION REQUIRED FOR THE POSITION:

• 2-5 years experience in retail support environment
• Strong Communication Skills
• Strong working knowledge of MS Office and basic business application
• Strong Customer Support Skills.
• A+, MCP, MCSE or equivalent certification desired
• Basic knowledge of networks, telecom, and server
• Hands on knowledge of MacOS & iOS devices

A&O IT Group
As a successful and growing global IT services provider, A&O IT Group deliver ‘fully managed’ IT solutions and cyber security services. Combining over 50 years expertise, and boasting an extensive global network, whilst remaining privately owned, A&O IT Group is a trusted IT services partner to clients globally.

This role is subject to a post-offer Background Verification in accordance with the local country legislation.

We encourage diversity and seek to attract individuals with unique backgrounds and perspectives. It is important that we build a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are committed to equal employment opportunity regardless of race, colour, religion, sex, sexual orientation, age, marital status, disability or gender identity.