In-Store Tech Analyst: On-Site IT & EPOS Support

Selfridges & Co; City of Westminster; On-site; GBP 34,000 - 46,000; Full time

Job summary

Selfridges & Co seeks an In-Store Technology Analyst to support store and head office IT hardware/software on site in London. You will resolve issues via the service management platform, install and maintain end-user devices, and provide remote support for regional sites.

The role requires flexibility to work late shifts, weekends, and bank holidays, with occasional travel to regional stores. Strong customer-facing skills and technical communication are essential.

Qualifications

• Excellent customer-centric communication and interpersonal skills.
• Ability to follow tasks through to completion.
• Able to work in a dynamic team and share knowledge.
• Strong analytical and decision-making skills with good planning.
• Ability to explain technical information to non-technical stakeholders.
• Familiarity with Windows 10/11 and macOS 10.13+.
• Experience with ITSM tools and remote support tools.

Responsibilities

• Provide first & second line support for PC, Mac and store hardware and EPOS systems.
• Resolve incidents and problems raised via the service management platform.
• Maintain a stable, robust on-site IT environment through day-to-day tasks.
• Identify trends and root causes to drive improvements.
• Meet SLA targets and communicate progress to users.

Skills

Customer service

Ownership

Team collaboration

Analytical thinking

Communication with non-technical

Windows/MacOS familiarity

MS Exchange familiarity

SCCM/Intune knowledge

Printer/EPOS hardware knowledge

ITSM tooling

Mobile device experience

Tools

SCCM/Intune

Job description

Selfridges & Co seeks an In-Store Technology Analyst to support store and head office IT hardware/software on site in London. You will resolve issues via the service management platform, install and maintain end-user devices, and provide remote support for regional sites.

The role requires flexibility to work late shifts, weekends, and bank holidays, with occasional travel to regional stores. Strong customer-facing skills and technical communication are essential.