In-Store Shift Leader: Lead, Coach & Delight Customers

Tesco Retail; Ramsgate; On-site; GBP 2,148,000 - 2,323,000; Full time

Job summary

Tesco Shift Lead in the United Kingdom is responsible for guiding store teams to deliver excellent customer experiences. You will lead across store areas, support colleagues, and step in for the Manager when needed, while maintaining flexibility to adapt to daily store needs.

The role emphasizes coaching, clear communication, and a customer-first mindset, with an emphasis on inclusive teamwork and sustainable service improvements. Availability and a proactive approach are valued.

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Strong communication and coaching abilities.
• Passion for delivering great service and meeting customer needs.

Responsibilities

• Leading the team to deliver a great experience for customers in-store.
• Working across all areas of the store and with all colleagues, being the go-to person for day-to-day operational queries.
• Building positive, inclusive relationships that help colleagues perform at their best.
• Confidently leading the store in the Manager’s absence.
• Making balanced, flexible decisions and adapting well to change.
• Coaching colleagues, giving feedback and role modelling great service.
• Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.

Skills

Team leadership

Customer service

Communication

Job description

Tesco Shift Lead in the United Kingdom is responsible for guiding store teams to deliver excellent customer experiences. You will lead across store areas, support colleagues, and step in for the Manager when needed, while maintaining flexibility to adapt to daily store needs.

The role emphasizes coaching, clear communication, and a customer-first mindset, with an emphasis on inclusive teamwork and sustainable service improvements. Availability and a proactive approach are valued.