In-Store Shift Lead — Lead Team & Service Excellence

TESCO UK; Lerwick; On-site; GBP 21,000 - 23,000; Full time

Job summary

Tesco UK in Scotland is looking for a proactive Shift Lead to guide the store team, handle day‑to‑day operations, and deliver an outstanding in‑store experience. You’ll work across all areas, support colleagues, and be the go‑to person for queries while modeling great service.

Shifts are scheduled within published availability windows, with a minimum of 16 hours per week (some roles from 12 hours). Pay starts at £15.59 per hour and rises to £16.86 in M25 stores, with opportunities to grow and

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Strong communication and customer service orientation.
• Willingness to work across store areas and cover shifts.

Responsibilities

• Leading the team to deliver a great experience for customers in-store.
• Working across all areas of the store and with all colleagues, being the go-to person for day-to-day operational queries.
• Building positive, inclusive relationships that help colleagues perform at their best.
• Confidently leading the store in the Manager's absence.
• Making balanced, flexible decisions and adapting well to change.
• Coaching colleagues, giving feedback and role modelling great service.
• Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.

Job description

Tesco UK in Scotland is looking for a proactive Shift Lead to guide the store team, handle day‑to‑day operations, and deliver an outstanding in‑store experience. You’ll work across all areas, support colleagues, and be the go‑to person for queries while modeling great service.

Shifts are scheduled within published availability windows, with a minimum of 16 hours per week (some roles from 12 hours). Pay starts at £15.59 per hour and rises to £16.86 in M25 stores, with opportunities to grow and