In-Store Luxury Appliance Experience Consultant

Miele GB; St James, South Elmham; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Bonus scheme up to 2 months salary

Product discounts for self and family

Gym membership discounts

Health cash plan and eye tests

Financial advice & recognition schemes

Job summary

Miele GB is seeking an experienced retail professional to join our Edinburgh Experience Centre. You will guide customers from initial enquiry to purchase, delivering personalised appliance solutions and post-sale support in a premium setting.

Responsibilities include hands-on demonstrations, storytelling to forge emotional connections, and contributing to events that boost engagement, footfall and sales while maintaining showroom excellence.

Qualifications

• Proven experience in a retail sales role with a strong track record of achieving targets and delivering measurable results.
• Confident consultative selling approach with the ability to adapt to different customer needs and manage the full sales cycle.
• Experience delivering product demonstrations that engage and inspire customers.
• Passion for food, cooking, and premium home appliances, with the ability to create memorable and personalised experiences.
• Strong communication and relationship-building skills, with confidence engaging high-end clientele across multiple touchpoints.
• A team-focused mindset with flexibility, adaptability, and a proactive approach to supporting business needs.

Responsibilities

• Guide customers through detailed consultations, managing the full journey from initial enquiry through to purchase and post-sale support.
• Through a strong understanding of customer needs, you recommend tailored appliance solutions that enhance their lifestyle and home environment.
• With a focus on creating memorable in-store experiences, you use hands-on demonstrations and storytelling to build strong emotional connections with customers.
• As part of the Experience Centre team, you will contribute to events that drive engagement, footfall, and sales while maintaining exceptional retail standards.
• With attention to detail, you ensure showroom standards remain exceptional, with appliances immaculately presented, fully operational, and supported with accurate information.

Skills

Retail sales

Consultative selling

Product demonstrations

Customer experience

High-end clientele

Team player

Job description

Miele GB is seeking an experienced retail professional to join our Edinburgh Experience Centre. You will guide customers from initial enquiry to purchase, delivering personalised appliance solutions and post-sale support in a premium setting.

Responsibilities include hands-on demonstrations, storytelling to forge emotional connections, and contributing to events that boost engagement, footfall and sales while maintaining showroom excellence.